Player Engagement Agent – French/English

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

Gaming • Media • Artificial Intelligence

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• serve as the essential link between our clients and the gaming community • investigating and delivering prompt, quality responses to players' questions • providing valuable feedback to our developers • dynamic workspace • continuous growth opportunities • making a meaningful impact

🎯 Requirements

• Mastery in C1-C2 level French proficiency, with English at B2 level or higher • Excellent communication skills for effective player support • Flexibility to adapt to various situations and player needs • Accountability and reliability in handling player inquiries and issues • Proactivity in identifying and addressing player concerns proactively • Proficiency in navigating knowledge bases for efficient support • Basic troubleshooting skills to assist players with technical challenges • Availability for full-time work, including weekends (Saturday and Sunday) • Previous Customer Service experience (remote or on-site/retail) is a plus • some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset • passionate about video games - this can make your job a lot more enjoyable

🏖️ Benefits

• remote work with all the necessary equipment provided • private medical care option • My Benefit system • Multisport card • subsidy for glasses • Employee Assistance Program with personal, legal and financial counselling services • professional development opportunities • online learning platform • training sessions • open vacancies exclusively for internal candidates • Employee referral program • unique chance to look behind the scenes of the gaming industry • opportunity to gain valuable experience by collaborating with people from all over the world