Robot Pilot – Customer Service

🔥 1 minute ago

🇲🇽 Mexico – Remote

💵 $10.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Monitor robot performance and system health through internal dashboards and monitoring tools • Detect anomalies, errors, or performance concerns through observation or automated alerts • Investigate issues, apply known solutions, and attempt resolution where possible • Document and escalate unresolved issues according to established workflows • Share timely updates and status changes in Slack across shifts • Collaborate with internal escalation teams • Communicate clearly about current issues and required actions • Take occasional calls from clients who own and operate the robots on-site • Document incidents, including symptoms, actions taken, and resolution outcomes • Maintain continuity across shifts through written updates and documentation • Evaluate and escalate external questions or concerns about robot behavior or system status

🎯 Requirements

• Strong communication and listening skills; ability to clearly explain what’s happening and what needs to be done • Observant, detail-oriented, and able to stay focused during repetitive tasks • Technically curious and comfortable using internal tools and asking good questions • Calm under pressure, especially when things break • Comfortable working independently and as part of a team, including across shifts • Strong critical thinking and problem-solving ability • Willingness to work rotational shifts • Comfortable using Slack and learning internal monitoring systems • Operations run 24/7, requiring rotating morning, afternoon, and night shifts • Prior experience in a support, monitoring, or gaming environment is a plus

🏖️ Benefits

• Law Benefits • 2 days off • Medical expenses insurance after 3 months • Saving funds after 3 months • Grocery tickets ($1,200) after 3 months • Permanent employment • Full-time, remote work