Robot Support Specialist

🔥 1 hour ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Monitor the performance and system health of robotic arms deployed at client sites • Detect anomalies, errors, or performance concerns through observation or automated alerts • Investigate issues, apply known solutions, and attempt resolution where possible • Document and escalate unresolved issues based on established workflows • Share timely updates and status changes in Slack across shifts • Work with internal escalation teams when issues require further investigation or support • Communicate clearly about incidents and required actions • Take occasional calls from clients owning and operating the robots on-site • Document incident symptoms, actions taken, and resolution outcomes • Maintain continuity across shifts through written updates and documentation • Evaluate and escalate external questions or concerns related to robot behavior or system status

🎯 Requirements

• Strong communication and listening skills; ability to clearly explain what’s happening and what needs to be done • Observant, detail-oriented, and able to stay focused during repetitive tasks • Technically curious and comfortable using internal tools and asking good questions • Calm under pressure, especially when things break • Comfortable working independently and as part of a team, including across shifts • Strong critical thinking and problem-solving ability • Willingness to work rotational shifts • Comfortable using Slack and learning internal monitoring systems • Prior experience in a support, monitoring, or gaming environment is a plus

🏖️ Benefits

• Equal Opportunities Policy • Fully online and remote recruitment process