Claims Operations Manager – Homeowners

🕒 May 5

🗽 New York – Remote

🗽 New York – Remote

💵 $120k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Kingstone Insurance Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1886

💸 Finance

💳 Fintech

Insurance • Finance • Fintech

Kingstone Insurance Company is a provider of specialized insurance products focused on protecting individual and business investments. With a commitment to customer service, they offer a variety of coverage options including homeowner policies, landlord policies, personal umbrella policies, and more. The company prioritizes policyholders' needs, ensuring access to a quick and efficient claims process and customizable insurance solutions.

📋 Description

• Contribute to development and execution of Claims strategic and tactical initiatives • Lead continuous improvement efforts with a focus on leveraging existing technology and identifying new capabilities to support Claims results • Represent claims with internal and external stakeholders as needed • Facilitate and support the Quality Assurance process across Property, Casualty, and Auto Claims • Champion and strengthen Kingstone’s Core Values in words and actions • Demonstrate a passion for delivering outstanding service to Kingstone customers through claims excellence, continuous improvement, and service • Create and promote an engaging and positive work environment where all employees feel empowered, accountable, and valued • Foster a culture of teamwork and accountability within Claims and across Kingstone Insurance • Serve as the Subject Matter Expert for Claims technology capabilities including Snapsheet Claims platform • Be responsible for all aspects of talent management within their area of responsibility including selection/hiring, retention, and performance management • Adhere to and promote company policies on reserving, compliance, cybersecurity, and other business critical procedures • Lead Claims SOX and State Compliance programs and procedures, works collaboratively with Internal Audit • Leverage data to understand trends, solve problems, and build effective plans for continuous improvement

🎯 Requirements

• Four-year college degree (required) • 5+ years of Homeowners Claims handling experience at an insurance carrier • 3+ years of experience leading or supporting Claims technology and process improvement • Experience with Casualty and Auto Claims (preferred but not required) • Experience with Snapsheet Claims platform capabilities, including configuration and testing (strongly preferred but not required) • Technical proficiency with Homeowners Claims handling, investigation, policy and resolution • Track record of success in a Claims leadership or Claims Operations position • Experience with Claims technology, including vendor selection, representing the business during development, UAT, and operational readiness • Excellent communication skills and ability to work effectively with all levels and functions of Kingstone • Ability to effectively plan, prioritize, and organize work • A change champion who excels at building relationships with internal and external stakeholders • Adaptable and versatile leader comfortable “wearing many hats” every day/week

🏖️ Benefits

• Comprehensive health benefits • Life and disability insurance • 401(k) with company match • Paid parental leave • Paid vacation, paid holidays, and birthday off • Peer recognition program