International Operations Coordinator

🕒 May 5

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

💵 $21 - $30 / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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SEKO Logistics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1976

🚗 Transport

🛍️ eCommerce

🤝 B2B

💰 Debt financing on 2025-01

Transport • eCommerce • B2B

SEKO Logistics is a global third-party logistics (3PL) provider offering end-to-end supply chain services, including air, ocean and ground freight forwarding, customs clearance, warehousing and order fulfillment, ecommerce shipping, home delivery and last-mile, and specialist white-glove and medical/technology logistics. The company serves retailers, manufacturers, high-tech and medical customers with time-definite and secure transport solutions, cross-border clearance expertise, and a global hub network focused on scalable, sustainable logistics.

📋 Description

• Execute the day-to-day shipments originated and/or handled by the operations department; • prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders. • Produce all necessary documents, bills of lading, etc. • Answer phones, book, and work with all shipments with carriers. • Provide excellent customer service and communication with our customers and vendors. • Research and respond to any agent requests. • Work with vendor-specific websites to set up and track shipments. • Determine routings for overseas and origins if required. • Negotiate rates with carriers, vendors, and agents. • Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers. • Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments. • Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. • Effective communication with them is essential to ensure shipments are executed timely and accurately. • Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required. • Communicate pending work and/or unresolved problems to shift personnel and the operations manager. • Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations. • Enter pickups and route freight, then file documents after completion. • Enter new accounts and/or do maintenance on account files when needed. • Entering & maintaining customer tariffs in domestic operating system, SEKO RED NA. • Process cargo manifests, calculate charges, and coordinate all areas of freight release. • Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers Must be aware of FAA Security program, packaging and crating procedures, and hazardous materials management. • Comply with SEKO’s C-TPAT Security Profile TSA Certified and SEKO’s Core Values • Participate in the development of a safe and healthy workplace. • Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. • Co-operate with management in its fulfilment of its legislative obligations. • Other duties as assigned by management.

🎯 Requirements

• Excellent customer service and interpersonal skills required with ability to effectively communicate orally and in writing. • Must have a positive attitude and be professional. • Intermediate proficiency in Microsoft Office, internet and web-based applications and job specific software applications. • Must have data entry experience. • Ability to add, subtract, multiply and divide using units of U.S. and/or international currency, weight, volume, and distance measurements. • Compute rate, ratio, and percentages. • Effectively participates in department projects related to assigned area of responsibility. • Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding. • Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat • Language Skills -- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Speak effectively before groups of customers or employees of organization • Write routine reports and correspondence, enter all shipment info into SEKO system

🏖️ Benefits

• Medical (including prescription coverage) • Dental • Vision • Health Savings Account • Commuter Account (IL only) • Flexible Spendings Account • Health Care and Dependent Care Flexible Spending Accounts • Group Accident • Critical Illness and hospital indemnity program • Life Insurance • AD&D • Wellbeing Program and Work/Life Resources (including Employee Assistance Program) • Paid Holidays • Annual Paid Time Off (includes paid state/local paid leave where required) • Short-Term Disability • Long-Term Disability • Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave) • Contributory Savings Plan (401k)