Support Engineer

Job not on LinkedIn

🔥 26 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 49 days.
• No salary listed.

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Kinsta

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

🌐 Web 3

SaaS • Web 3 • Cloud Computing

Kinsta is a managed WordPress hosting provider offering fast, secure, and feature-rich hosting solutions for businesses, agencies, small businesses, wooCommerce stores, non-profit organizations, and web applications. Kinsta is known for using Google Cloud's fastest servers, providing global CDN coverage, and ensuring top-tier security with SOC 2 compliance and DDoS protection. The platform offers a variety of tools such as automated backups, application performance monitoring, and image optimization to enhance website performance and security. Kinsta supports its users with expert-level customer service available 24/7/365, making it a preferred choice for over 120,000 businesses and brands worldwide. It also incorporates innovations like edge caching and continuous MySQL optimization to ensure optimal site speed and performance.

📋 Description

• Provide world-class technical support to customers through the live chat system • Take ownership of customer-reported issues through resolution • Research, troubleshoot, and identify solutions to customer issues • Follow standard procedures to escalate unresolved issues to appropriate internal teams • Provide prompt and accurate feedback to customers • Continuously improve technical and non-technical skills • Report to the Support Manager • Work Saturday–Wednesday, 4 PM–12 AM UTC

🎯 Requirements

• Completely fluent in English with excellent written communication skills • Great customer service skills with online customer service experience • Bonus: Experience with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and object/page caching • Bonus: Understanding of WordPress database structure, file/directory structure, wp-config.php directives, and other common WordPress topics • Bonus: Experience with WP-CLI preferable • Bonus: Comfortable navigating command-line environments, including file management, reading and interpreting server logs, and attention to detail with command-line syntax • Bonus: Familiarity with Cloudflare, Buildpacks, Dockerfiles, GitHub, GitLab, Bitbucket, npm, or Composer

🏖️ Benefits

• Annual remote expense budget • Flexible PTO • Paid parental leave • Annual professional development budget available after one year with Kinsta • Sabbatical available after three years with Kinsta and every three years thereafter • Location-specific healthcare benefits, including vision and dental, for employees hired in the USA, UK, Canada, and Hungary • Pension plan for employees hired in the UK • 401k contributions for employees hired in the USA

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