ALM Support Engineer

🔥 7 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 223 days.
• No salary listed.

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Support and enhance Application Lifecycle Management (ALM) platforms and engineering tools • Administer, configure, maintain, and support Jira and related Atlassian tools, including projects, workflows, issue types, permissions, notifications, dashboards, screens, and custom fields • Develop and maintain automation, scripts, and utilities for administration, support activities, and ALM processes • Support IBM DOORS Next Generation (DNG) and IBM Engineering Test Management (ETM) for requirements and test management • Support requirements management, traceability, change management, test management, release management, and reporting processes • Support integrations across Jira, Confluence, GitHub Enterprise, Bitbucket, Jenkins, Git, IBM DNG, ETM, and other engineering tools • Troubleshoot application, integration, authentication, and performance issues • Collaborate with engineering stakeholders to translate requirements into tool configurations and automation solutions • Provide user support and training, maintain documentation, and evaluate new capabilities to improve ALM processes

🎯 Requirements

• Bachelor Degree in Engineering • Conversational Egnlish • Strong experience with Jira administration, configuration, workflows, permissions, and automation • Experience with IBM DOORS Next Generation (DNG), IBM Engineering Test Management (ETM), requirements management, traceability, change management, and test management • Hands-on experience with Jira Automation, ScriptRunner, Groovy, JQL, REST APIs, JSON, and scripting/programming using either Python, PowerShell, JavaScript, Java, Groovy, or similar languages • Working knowledge of GitHub Enterprise, Bitbucket, Jenkins, Confluence, Git, CI/CD environments, engineering tool integrations, APIs, authentication, and client-server environments • Experience troubleshooting, testing, upgrading, and supporting enterprise engineering applications • Strong problem-solving, communication, documentation, and customer-support skills

🏖️ Benefits

• Access continuous learning through internal academies, certifications, and mentorship • Award-winning career acceleration programs • Work on meaningful projects that use technology to solve real-world challenges • Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

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