Senior Toxic Management Analyst

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Keep IT Simple

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1988

📦 Logistics

🏥 Healthcare

🔒 Cybersecurity

Logistics • Healthcare • Cybersecurity

Keep IT Simple (KIS) is an IT services and solutions provider based in Silicon Valley, serving customers throughout California and beyond since 1988. They specialize in providing expertise in cybersecurity, virtualization, cloud solutions, and consulting for network infrastructures, helping clients navigate and solve complex IT challenges. KIS is dedicated to delivering comprehensive, cost-effective IT solutions and exceptional customer service.

📋 Description

• Support the Toxic Asset Management (TAM) program governing technology assets approaching or reaching End of Support or End of Life • Define, document, and continuously improve TAM processes, workflows, standards, and training materials • Execute TAM activities to monitor current and forward-looking toxic assets • Review, validate, and reconcile lifecycle data across CMDB, ServiceNow, endpoint management, discovery, vulnerability, and reporting repositories • Maintain audit-ready evidence for reported results, findings, and remediation actions • Investigate reporting inaccuracies, unexpected asset discoveries, trend changes, ownership gaps, duplicate or stale records, and remediation issues • Perform root cause analysis and document corrective actions and controls • Coordinate with remediation owners, service owners, risk stakeholders, and technical teams on ownership, dates, risks, blockers, and follow-up • Design and maintain service measurements, Critical Success Factors, KPIs, dashboards, and executive-ready governance reporting • Improve reporting quality, dashboard design, automation, process compliance, and stakeholder accountability • Collaborate with local and global organizational entities and senior leadership • Use email, SharePoint, service management tools, and Excel for recurring monthly cycles, governance routines, and leadership reporting

🎯 Requirements

• Experience supporting technology operations, asset management, configuration management, lifecycle management, risk management, compliance, audit support, or related IT governance functions • Strong proficiency in Excel, reporting tools, dashboards, and trackers • Experience with data validation, reconciliation, discrepancy investigation, and accurate communication of findings • Working knowledge of ServiceNow, CMDB, or equivalent ITSM and asset repositories • Strong analytical judgment, problem-solving, attention to detail, and ability to work with incomplete, inconsistent, or conflicting datasets • Strong written and verbal communication skills for technical, non-technical, and senior leadership audiences • Ability to manage multiple priorities, maintain organized documentation, and drive accountable stakeholder follow-up • Fluent English, written and spoken, for local and global stakeholder communication • Strong organization, execution, initiative, negotiation, stress tolerance, customer focus, and collaboration skills • 3 to 4 years of relevant professional experience • Evidence of delivery in enterprise-scale, regulated, compliance-driven, or audit-focused environments • Exposure to ITSM disciplines including Software Asset Management, Hardware Asset Management, Configuration Management, Release Management, Change Management, Incident Management, and Problem Management • Individual contributor experience with strong stakeholder-facing ownership • Four-year degree in a related field or equivalent work experience • Alternatively, 3 to 5 years of direct or indirect exposure to relevant ITSM disciplines • No specific certifications are required • Preferred: root cause analysis for reporting, compliance, data quality, or technology process issues • Preferred: executive presentations, governance reporting, leadership communications, or audit-ready evidence packages • Preferred: facilitating meetings, requirements discussions, process improvement sessions, or stakeholder working groups • Preferred: discovery, endpoint management, and vulnerability data platforms • Preferred: Power BI and data query tools such as SCCM or SSRS

🏖️ Benefits

• 100% remote working model • Schedule flexibility for interviews, releases, and critical monthly deadlines • PJ contracting model