Bilingual Customer Service Analyst

Job not on LinkedIn

🕒 July 24

🇧🇷 Brazil – Remote

💵 R$2.4k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Konecta

WebsiteLinkedInAll Job Openings

10,000+ employees

📣 Marketing

📦 Logistics

🏥 Healthcare

💰 $78.7M Debt Financing - Konecta on 2025-02

Marketing • Logistics • Healthcare

Konecta is a global provider of AI-powered customer experience (CX) and employee experience (EX) solutions that combines human and agentic AI capabilities to automate and improve front- and back-office interactions. The company offers the Kolibri agentic AI platform plus outcome-based services in growth, marketing, sales conversion, digital campaigns, collections, employee care and strategy & transformation, serving enterprises across banking, telecoms, retail, utilities and other sectors. Konecta operates at scale with more than 109,000 employees across 28 countries and emphasizes sustainability, partnerships and rapid enterprise deployment of GenAI solutions.

📋 Description

• Assist customers in the optical retail segment • Serve as the point of contact between customers and the company • Address questions efficiently and courteously • Provide outstanding customer service with purpose, care, and meaningful impact • Turn problems into effective and satisfactory solutions • Ensure a positive customer experience

🎯 Requirements

• High school diploma • Excellent written communication skills, including clarity, strong grammar, and empathy • Ability to turn problems into effective and satisfactory solutions • Comfortable using computers and digital tools • Fast and accurate typing skills • Availability to work a 5-on, 2-off schedule, Monday through Friday • Fluency in Portuguese and English for bilingual customer service

🏖️ Benefits

• Transportation allowance • Meal allowance • Medical and dental insurance • Life insurance • Childcare assistance (for children up to 24 months old) • TotalPass | Gym, nutritionist, and therapy benefits • Bullla Card | Credit card • SESC membership • Discounts at colleges and educational institutions • Discounts at amusement parks • Ongoing training and support for your professional development • Career growth opportunities • Welcoming, dynamic environment full of possibilities