Bilingual Customer Service Analyst

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Konecta

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $78.7M Debt Financing - Konecta on 2025-02

B2B • Artificial Intelligence • SaaS

Konecta is a global provider of AI-powered customer experience (CX) and employee experience (EX) solutions that combines human and agentic AI capabilities to automate and improve front- and back-office interactions. The company offers the Kolibri agentic AI platform plus outcome-based services in growth, marketing, sales conversion, digital campaigns, collections, employee care and strategy & transformation, serving enterprises across banking, telecoms, retail, utilities and other sectors. Konecta operates at scale with more than 109,000 employees across 28 countries and emphasizes sustainability, partnerships and rapid enterprise deployment of GenAI solutions.

📋 Description

• Ensure all customer inquiries are resolved efficiently and courteously. • Serve as the primary point of contact between our customers and the company. • Deliver excellent service — with purpose, care, and real impact.

🎯 Requirements

• Excellent written communication skills, with clarity, good grammar, and empathy. • Ability to turn problems into efficient, satisfactory solutions. • Comfortable using computers and digital tools, with good typing speed.

🏖️ Benefits

• Transport allowance • Meal allowance • Health and dental insurance • Life insurance • Childcare assistance (up to 24 months) • Totalpass | Gym, nutritionist and therapy services • Bullla Card | Credit card • SESC membership • Discounts on colleges and educational institutions • Discounts at amusement parks • Continuous training and support for professional development • Welcoming, dynamic environment full of opportunities