Onboarding Specialist

3 days ago

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Kota

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B2B • Healthcare Insurance • HR Tech

Kota is an all-in-one employee benefits platform that enables modern companies to manage health, pension, and life insurance benefits seamlessly. By providing a centralized command center for HR tools, Kota simplifies the setup and management of employee benefits while allowing employees to personalize their selections through an engaging app. With automated finance and payroll functionalities, Kota aims to reduce complexity and enhance the overall experience of both HR teams and employees.

11 - 50 employees

Founded 2022

🤝 B2B

⚕️ Healthcare Insurance

👥 HR Tech

📋 Description

• Own the end-to-end onboarding experience for new customers. • Guide customers through key activation milestones. • Build on existing onboarding processes into a high-paced, automated engine. • Partner closely with Customer Success teams. • Maintain proactive communication with customers about tasks and timelines. • Identify blockers and work cross-functionally to resolve issues. • Contribute to documentation, templates, and playbooks. • Capture customer insights during onboarding for product improvements. • Support quality checks on plan setup, HRIS integrations, and payroll flows. • Drive customer satisfaction scores during onboarding.

🎯 Requirements

• 1-3 years experience in onboarding, implementation or customer-facing operations in a SaaS company or startup. • Structured problem solving and managing multiple onboarding projects. • Clear, empathetic communication skills. • Hands-on experience improving systems or workflows and using automation tools like Zapier, Intercom or Retool. • Experience with health, life or pension products in Ireland or the UK is a strong advantage but not essential. • Ability to thrive in fast-moving environments. • Curiosity towards improving your craft. • Willingness to complete regulatory exams such as QFA for regulated products.

🏖️ Benefits

• Competitive salary and equity in a fast-growing start-up • Health Insurance contribution via Kota. • Access to a Workplace Pension with matched contributions (depending on location) • WFH stipend to support your home office needs. • Group Life Assurance via Kota. • Generous PTO - work hard and take the time you need. • Annual, company-wide offsite.