Kumu
201 - 500 employees
Kumu is a livestreaming app built for GenZ & Millennial Filipinos. Our Social TV, virtual gifts economy, and live commerce platform empowers thousands of Filipino content creators around the world. We have been downloaded in over 55 countries and have over 6 million registered users since launching in August 2018.
LiveOps Associate – 24/7 Operations, Moderation
Job not on LinkedIn
🕒 May 8
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Kumu
201 - 500 employees
Kumu is a livestreaming app built for GenZ & Millennial Filipinos. Our Social TV, virtual gifts economy, and live commerce platform empowers thousands of Filipino content creators around the world. We have been downloaded in over 55 countries and have over 6 million registered users since launching in August 2018.
📋 Description
• Monitor live streams, in-app activities, and user behavior • Enforce platform policies and take action on violations • Respond quickly to issues impacting user experience or safety • Execute operational tasks (e.g., payouts, adjustments, account actions) • Ensure accuracy and timeliness of all processing tasks • Flag inconsistencies or anomalies for review • Act as the first line of response for platform issues • Escalate critical problems with clear context and urgency • Coordinate with internal teams to resolve incidents • Maintain clear logs of actions taken and issues encountered • Provide structured updates during and after shifts • Surface recurring issues and suggest improvements
🎯 Requirements
• Comfortable working shifting schedules (24/7 coverage) • Strong attention to detail and ability to follow processes • Able to act quickly and make sound decisions in real time • Good communication skills (clear and concise) • Tech-savvy; able to navigate multiple tools and systems • Experience in moderation, operations, or support is a plus
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