Technical Support Representative

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Provide technical assistance to external and internal users • Diagnose and repair desktop hardware and software issues • Respond to escalated issues • Report critical design flaws, reliability and maintenance problems, and bugs • Assist customers with highly technical or sophisticated products • Support customer installations and training • Perform problem determination and resolution using available resources • Perform installs, moves, adds, and changes (IMAC) activities • Perform data backup and restore for certain client accounts • Complete administrative duties within Service Level Agreement objectives • Develop understanding of local and regional infrastructure and key contacts • Ensure the proper team is aware of and taking action on problems

🎯 Requirements

• 0–2 years of experience in Customer Service or Technical Support • Experience with F5 • Experience with O365 • Experience with Windows configuration and troubleshooting • Customer-focused approach • Growth mindset and willingness to pursue personal and professional development • Inclusive and collaborative working style

🏖️ Benefits

• Extensive and diverse technical trainings, including cloud technology • Free certifications • Be Well programs supporting financial, mental, physical, and social health • Personalized development goals • Continuous feedback • Certifications with Microsoft, Google, and Amazon • Coaching and hands-on experiences • Flexible, supportive environment • Hybrid-friendly culture • Employee referral opportunity