Senior Client Success Manager – Creator & Brand Partnerships

🕒 May 11

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Kyra

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

🛍️ eCommerce

💰 $15M Series A on 2022-10

B2B • eCommerce • Marketing

Kyra is an AI-powered influencer marketing agency that delivers end-to-end campaigns, combining creator expertise with advanced data analytics to ensure precision and impactful results for brands. By replacing traditional guesswork, Kyra's proprietary technology enables brands to scale influencer programs effectively and adapt to cultural trends, all while providing actionable insights through data-driven reporting. Their approach focuses on agility, seamless collaboration, and navigating complex marketing challenges to guarantee success for their partners.

📋 Description

• You'll manage a portfolio of brand accounts across enterprise fashion and consumer goods clients. • Keep clients, grow them, and run delivery cleanly. • Keep the team aligned, operating efficiently through better systems and technology. • You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product. • If something drifts (performance, scope, relationship, or margin) you see it early and fix it. No surprises. Steady, commercial ownership. • Own client relationships across launches, seasonal campaigns, and always-on programmes. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve. • Translate data into clear, actionable plans using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means. • Manage timelines, scopes, budgets, and execution across our full product suite, including Always-On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. Keep work on-brand, on-time, and within margin. • Manage renewal timelines and model scenarios with AI to pressure-test the numbers. Identify upsell opportunities. Speak confidently about account growth with real numbers. • Forecast performance. Optimise mid-campaign. Apply learnings to the next programme. Reporting should inform decisions, not just recap them. • Keep tracking clean. Watch capacity. Fix what's inefficient. Make sure client feedback doesn't get lost.

🎯 Requirements

• 4–6+ years in influencer or creator marketing • Strong hands-on campaign experience, with real fluency in TikTok • Clear track record of account growth and retention. Bring numbers. • Experience measured against revenue, retention, or quarterly NRR KPIs • AI fluency, applied. Our platform is AI-powered and you'll be expected to get up to speed fast and use it daily for client summaries, performance narratives, renewal modelling, and upsell prep. We're looking for people already comfortable using AI tools in their workflow, so the learning curve is the platform, not the concept. • Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards • Enterprise fashion or consumer goods experience is a plus • You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you've managed

🏖️ Benefits

• First week onboarding is in-person in London with the UK team; the rest is remote. • 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year • Annual Learning & Development budget to invest in your skills. • Annual bonus scheme to recognise great work