Amazon Connect Architect – Advanced English

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Accenture

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🤖 Artificial Intelligence

☁️ SaaS

Consulting • Artificial Intelligence • SaaS

Accenture is a global professional services company specializing in digital, cloud, and security solutions. The company provides strategy, consulting, and technology services, partnering with businesses across various industries to drive innovation and transformation. Accenture is recognized for its expertise in artificial intelligence and its commitment to sustainability and organizational talent development.

📋 Description

• Lead the design and definition of Contact Center as a Service (CCaaS) architectures using Amazon Connect and AWS services • Design and implement scalable, secure, and resilient omnichannel contact solutions • Develop and integrate automation solutions, intelligent IVRs, chatbots and voicebots using Amazon Lex and generative AI technologies • Integrate Amazon Connect with Salesforce, ServiceNow, Zendesk, ERPs and legacy telephony systems • Define monitoring, data analytics, transcription and sentiment analysis strategies using Amazon Connect Contact Lens • Provide technical leadership to multidisciplinary teams, promoting architecture, security, governance and cost-optimization best practices on AWS • Support stakeholders and clients in evolving the customer experience, leading end-to-end digital transformation initiatives

🎯 Requirements

• Strong technical leadership skills and the ability to make architectural decisions • Excellent communication for interacting with global clients and multidisciplinary teams • Consultative mindset focused on solving complex problems • Strategic vision and ability to lead digital transformation initiatives • Innovative, collaborative and results-oriented mindset • Minimum of 4–5 years of hands-on experience in architecting and implementing solutions using Amazon Connect • Solid experience with AWS Lambda, S3, DynamoDB, IAM and CloudFormation • Knowledge of contact center infrastructure, VoIP, SIP, call routing and WebRTC • Experience integrating contact platforms with corporate systems • Proficiency in at least one programming language, such as Python, JavaScript or Node.js • Advanced English is mandatory • Preferred: AWS Certified Solutions Architect (Associate or Professional) • Preferred: AWS Certified SysOps Administrator • Preferred: experience with GenAI applied to customer experience and contact automation • Preferred: experience in global corporate environments and large-scale contact center transformation projects • Preferred: knowledge of enterprise architecture frameworks and DevOps practices

🏖️ Benefits

• Medical insurance – 100% company-funded (employee and dependents) • Dental insurance • Meal or food allowance with no payroll deduction • Life insurance • Private pension plan • Welhub • Employee stock purchase plan at a discount • Pharmacy discount • Childcare assistance • Partnership with language school • Extended maternity and paternity leave • Performance bonus (PPR) according to current policy