Client Service Representative

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $25 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💊 Pharmaceuticals

🧬 Biotechnology

💰 Post-IPO Debt on 2019-06

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Act a liaison between Invitae|LabCorp, the customer base, and patients • Be well-versed in all Invitae products, processes, and policies to effectively solve client inquiries and complaints over the phone or via email • Speak with customers in a courteous, friendly, and professional manner using protocol procedures • Inquire, clarify, and confirm customer requirements and understanding of the solution • Provide additional customer education and information as needed • Qualify and establish inbound new customers requesting Invitae|LabCorp's products and services • Work in multiple databases to research complex issues and questions • Respond to client inquiries within 24 hours • Assist in resolving order submission errors with clients • Participate in peer training, documentation of client feedback, relaying of feedback to drive improvement of customer satisfaction and business performance • Engage in continuous development through customer service training, individualized coaching, constructive feedback, and performance improvement initiative • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance • Manage daily workflows by prioritizing tasks and ensuring timely completion within queue-based systems

🎯 Requirements

• High School Diploma or GED equivalent • 2 or more years experience in a customer service role • 1 or more years experience working in a contact center/call center environment • 1 year of experience or more working in a healthcare, laboratory, or diagnostics environment preferred • 1 year of experience or more handling healthcare-related calls, preferably supporting patients or medical providers • Familiarity with medical terminology or laboratory test ordering systems • Bilingual skills (Spanish/English) • Proficiency with Salesforce.com or similar CRM platforms • Proficiency with remote collaboration tools (e.g., Teams, Slack) • Proficiency with Microsoft Office • Excellent verbal communication skills • General understanding of medical laboratory workflows, terminology, or test processes • Strong attention to detail and ability to navigate multiple systems simultaneously • Excellent organizational and multi-tasking capabilities to effectively handle heavy inbound email and call volume

🏖️ Benefits

• Medical • Dental • Vision • Life • STD/LTD • 401(k) • Paid Time Off (PTO) • Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan