RCM Customer Service Support Representative, 10am-7pm EST

🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers • Initiate payment plans for patients for outstanding balances • Routinely utilize multiple resources to resolve patient inquiries while on the phone • Maintain performance goals • Ability to become proficient with processes after completing a structured training program

🎯 Requirements

• High School Diploma or GED equivalent • 1 year or more customer service experience • 1 year or more high volume call center experience (preferred) • 1 year or more medical billing, insurance claims, and explanation of benefits (preferred) • 1 year or more patient billing (preferred) • Attention to detail and focused • Ability to work and learn in a fast-paced environment • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-Numeric data entry proficiency • Excellent communication skills • Energetic, passionate customer service

🏖️ Benefits

• Medical • Dental • Vision • Life • STD/LTD • 401(k) • Paid Time Off (PTO) • Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan