Strategic Account Manager, Client Success

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $75k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💊 Pharmaceuticals

🧬 Biotechnology

💰 Post-IPO Debt on 2019-06

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction • Build and maintain lasting professional relationships with Labcorp | Invitae’s clients • Partner with Sales in proactive key account management • Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention • Support onboarding key accounts and lead generation • Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies • Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed • Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story • Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches • Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets • Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering • Develop planning and solutions based on specific challenges involved. May work with employers, brokers, channel partners and health plans in partnership to create strategies and plans

🎯 Requirements

• High school or equivalent • 2 or more years of experience in account management or client services role with healthcare providers (i.e., physicians, genetic counselors, NPs, etc.) • Bachelor’s degree or comparable higher education (Preferred) • Experience working in healthcare, handling PHI, understanding of HIPAA guidelines, life sciences, or biotech (Preferred) • A minimum of 10-20% travel to conferences, client meetings, benefit fairs trainings etc. (Preferred) • Prior experience in client implementation (Preferred) • Understanding of how to upsell and identify expansion opportunities for all assigned clients to drive revenue (Preferred) • Ability to prioritize and manage multiple tasks with ability to escalate and share learnings with leadership and team members • Experience running reports and analyzing data to support customer needs • Analytical and problem-solving skills to influence and obtain buy-in on recommendations

🏖️ Benefits

• Medical • Dental • Vision • Life • STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan