Middle Support Engineer

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Langate Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

Langate Software is a leading provider of software development services, focusing on helping businesses of all sizes achieve digital transformation. With over 20 years of experience, Langate specializes in creating innovative and secure solutions for enterprises, particularly in the healthcare industry. Their offerings include custom software development, legacy system migration, cloud migration, and data analytics. Langate is renowned for building strong dedicated teams and delivering quality IT solutions that enhance security, scalability, and automation. The company also provides services in AI and AR/VR integrations, making it a versatile partner for enterprise-level software needs.

📋 Description

• Provide comprehensive customer support by managing active support tickets • Assist new clients during onboarding and guide them through initial setup • Investigate reported issues and coordinate their resolution • Maintain and support existing customer integrations • Troubleshoot and resolve integration-related problems • Oversee and track Power BI requests • Maintain clear and consistent communication with the development team • Organize and participate in support meetings when required

🎯 Requirements

• 2+ years of experience in a support or similar role • Strong sense of responsibility and ownership • Good analytical and problem-solving skills • Ability to collaborate effectively with cross-functional teams • Customer-oriented mindset and attention to service quality • Ability to manage multiple tasks and priorities simultaneously • High level of adaptability in a changing environment • Understanding of technical concepts such as data formats, SFTP file transfers, and API structures will be considered a strong advantage • Fluent English communication skills, both spoken and written

🏖️ Benefits

• Competitive salary • Official employment, paid sick leave • 20 days of paid vacation • Free English lessons • Flexible work schedule • Official Ukrainian holidays are non-working days • Paid courses and certifications • Coach / psychologist consultation • Workshops • Career development plan • Mentoring