Revenue Operations Manager – Customer Operations

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🕒 Yesterday

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $130k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

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Later

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

📣 Marketing

🛍️ eCommerce

🌍 Social Impact

Marketing • eCommerce • Social Impact

Later is an award-winning platform that specializes in influencer marketing and social media management. The company provides tools for brands and creators to connect, manage campaigns, and analyze performance across various social networks. Later focuses on streamlining communication and collaboration while delivering transparent analytics and data-driven insights to drive predictable marketing results for its clients.

📋 Description

• Own the operational infrastructure that supports Later’s brand customers across our Influence Platform, Managed Services offerings, and Mavely. • Be responsible for building the systems, processes, and performance intelligence that ensure contracted revenue converts into efficient, effective customer outcomes. • Partner closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale with growth—without sacrificing quality, margin, or customer trust. • Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings. • Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales. • Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions.

🎯 Requirements

• 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment. • Proven ability to design and implement cross-functional processes that drive measurable business outcomes. • Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling. • Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity. • An analytical mindset with the ability to translate data into insight—and insight into action. • Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus. • Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders. • Comfort operating in ambiguity and a bias toward building structure where it doesn’t yet exist. • Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)

🏖️ Benefits

• Various benefits plans as part of their overall compensation package