Technical Success Manager

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Legato Security

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51 - 200 employees

Our mission is to provide comprehensive, customer-centric managed cyber security services that effectively manage and mitigate cyber risks on behalf of our customers. We continually adapt and innovate our services to stay ahead of emerging threats and evolving technologies, delivering peace of mind and enabling our customers to focus on their core business objectives. With a team of dedicated experts and cutting-edge technologies, we strive to build trusted partnerships, deliver exceptional value, and safeguard our customers' digital assets with unwavering commitment.

📋 Description

• Maintain a full schedule of meetings for new customer onboarding, regular check-ins, renewal discussions, and project updates. • Perform regular client outreach to inform them of potential problems, product updates, or new service offerings • Maintain a positive and collaborative relationship with customers, ensuring that client security requirements and alignment needs are met • Act as a primary liaison between technical staff and customers • Maintain advanced knowledge of all Legato Security products and managed services, including software resale, managed security services, and professional services engagements • Maintain current knowledge of threats, attack methods, and security technologies through ongoing training and education. • Provide troubleshooting and support when needed regarding existing or new security tools and solutions • Lead the deployment of cybersecurity solutions, ensuring project deadlines are met by working with technical staff and addressing any delays or changes • Write technical reports for assessments, best practice recommendations, or other required project deliverables with input from the technical staff • Ensure that customer’s security requirements are met • Interface with engineers and analysts to explain client requests and align needed solutions • Gather requirements for service developments and enhancements based on customer requests • Travel to prospects and customers for on-site meetings as needed (~5%) • Develop progress reports, Client Delivery Reports, and quarterly review data for presentation to customers on a regular basis • Interact closely with Channel Partners in support of joint-customer initiatives

🎯 Requirements

• Bachelor’s degree or comparable industry experience in technology, project management, or customer success • Must have excellent written and verbal communication skills. • Strong understanding of IT infrastructure, information security, and compliance controls • Proven experience with leading client meetings • Proven experience with preparing client reports • Comfortable interacting with clients as well as all levels of internal staff members • Excellent organizational skills are required

🏖️ Benefits

• Start-up company in a growth phase with opportunity for advancement based on performance • Start-up culture with an office in downtown Salt Lake City, UT • Competitive medical and dental benefits for employee and family members • Other company-provided benefits such as short-term disability, basic life insurance, children’s orthodontia, with additional voluntary benefits available • Flexible Paid Time Off policy • Professional Development opportunities specific to role