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Legion

Engineering Manager

Assist customers with software issues and ensure a seamless user experience.

• Provide enterprise-grade assistance to Legion customers
• Diagnose and troubleshoot software issues and assist customer administrators & user through end-to-end resolution
• Troubleshoot complex issues and determine if an escalation to engineering is needed
• Identify severity/impact of reported issues and further escalate as necessary
• For the most critical issues, work directly with the engineering team via Zoom call to drive issues to resolution as soon as possible
• Troubleshoot and resolve integration issues and discrepancies between Legion and 3rd party systems
• Be on an on-call rotation for after hours support including evenings and weekends
• Communicate directly with customers via Zendesk and Zoom to fully understand reported issues and drive the ticket to resolution
• Reproduce technical issues, thoroughly document troubleshooting steps, and escalate issues to engineering with as much detail as possible
• Become an expert on Legion product configurations
• Become a subject matter expert on the Legion product for the support team
• Be able to support technical issues across iOS, Android OS, and Windows systems via web browsers, mobile apps and clocking devices
• Identify documentation gaps by analyzing common issues
• Create knowledge base documentation to enable Support as well as customers to be able to resolve common issues and tasks
• Identify support trends and provide feedback and recommendations to Engineering in the form of bug reports and/or enhancement requests
• Manage issues in both Zendesk and Jira to final resolution within SLA
• Work with customers at all levels of the organization to provide world-class customer satisfaction

Technical Support (Tier 2) - Contractor 

Financial Planning and Analysis

Lead strategy and roadmap for AI-driven demand forecasting and budgeting capabilities.

• Lead the strategy, roadmap, prioritization, and definition of the core Workforce Management forecasting and budgeting capabilities of the Legion product
• Drive the strategic direction of product and roadmap
• Partner with stakeholders to define, document, and prioritize the feature backlog
• Work with technical architects to ensure the feature development meets security, scalability, resiliency, and performance requirements

Forecasting and Budgeting Product Manager

Technical Account Manager

- As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.
- This central role is pivotal in driving optimal technical operations for our customer’s ongoing needs.

• You will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges. Our TAM team are the technical advocates for ongoing customer needs after their initial implementation. You’ll become an expert in customer-specific workflows and usage of Legion product(s), driving adoption and positive customer experiences. This central role is pivotal in driving optimal technical operations for our customer’s ongoing needs.

Support Engineer

• Troubleshoot complex issues and determine if an escalation to engineering is needed
• Identify severity/impact of reported issues and further escalate as necessary
• For the most critical issues, work directly with the engineering team via Zoom call to drive issues to resolution as soon as possible
• Troubleshoot and resolve integration issues and discrepancies between Legion and 3rd party systems
• Be on an on-call rotation for after hours support including evenings and weekends
• Communicate directly with customers via Zendesk and Zoom to fully understand reported issues and drive the ticket to resolution
• Reproduce technical issues, thoroughly document troubleshooting steps, and escalate issues to engineering with as much detail as possible
• Become an expert on Legion product configurations
• Become a subject matter expert on the Legion product for the support team
• Be able to support technical issues across iOS, Android OS, and Windows systems via web browsers, mobile apps, and clocking devices
• Identify documentation gaps by analyzing common issues
• Creating knowledge base documentation to enable Support as well as customers to be able to resolve common issues and tasks
• Identify support trends and provide feedback and recommendations to Engineering in the form of bug reports and/or enhancement requests
• Manage issues in both Zendesk and Jira to final resolution within SLA Work with customers at all levels of the organization to provide world-class customer satisfaction

Technical Support Engineer

Full-stack Engineer

• Support Legion’s public cloud platform databases, leveraging AWS RDS MySQL, Redis and other cloud services
• Develop infrastructure automation leveraging Terraform, Python and Golang
• Create and manage production database alerts. Respond to alerts and conduct root-cause investigation
• Investigate data layer issues and general performance tuning
• Lead FinOps for the data storage systems
• Support the deployment of Legion’s WFM solution during and off regular office hours
• This role involves participation in on-call rotation

Senior Software Engineer, Cloud Data

• Lead financial planning and analysis practice • Oversee forecasting, budgeting, financial analysis processes • Provide strategic financial insights for growth and profitability • Collaborate with cross-functional teams for alignment of financial plans with strategic objectives • Drive improvements in financial processes, systems, reporting capabilities

Contractor - Financial Planning & Operation Analysis Director 

Develop and maintain features for high-performance data-driven Java enterprise applications.

• The Legion application is a high-performance data-driven Java enterprise application that implements sophisticated scheduling and optimization algorithms.
• As a Senior Software Engineer, you will be a member of the team responsible for the implementation and evolution of this application.
• You will write secure, efficient, enterprise-quality Java code, and have a deep understanding of the techniques and technologies necessary for scalability and performance.
• Knowledge and experience with data modeling and relational databases are required.
• Experience with containerization and cloud deployments on AWS is desirable.
• Familiarity with Springboot, Hibernate, MySQL, and JSON is helpful.
• Frontend experience in JavaScript and Angular and/or React is a big plus.

Remote Jobs at Legion