Technical Support

🔥 16 minutes ago

🌐 Japan, South Korea – Remote

🇯🇵 Japan – Remote 🇰🇷 South Korea – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 100 days.
• No salary listed.

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Lesaffre

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1853

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Lesaffre is a global leader in bioengineering and bioprocessing, specializing in the use of microorganisms and fermentation processes. Established in 1853, Lesaffre focuses on providing innovative solutions in the fields of baking, food taste and flavorings, fermented beverages, healthcare, animal care, plant care, biotechnology, and renewable chemicals. The company emphasizes research and development, with over 700 experts working worldwide to unlock the potential of microorganisms for human, plant, and animal nutrition and health. Lesaffre is committed to nourishing and protecting the planet through sustainable practices and industrial excellence.

📋 Description

• Bring deep technical knowledge of Procelys products, customer applications, production, QC, Application Development, and R&D to customers. • Work with the Japan and South Korea Sales Manager to provide optimum fermentation nutrient solutions. • Follow Lesaffre’s safety protocols and participate in required safety programs. • Provide technical support to sales and Procelys customers through technical responses, on-site visits, presentations, and product-use instruction. • Analyze technical questions, performance issues, and customer feedback to support product development, product improvement, and competitive positioning. • Train and support Business Managers on application details, product performance versus competition, and technical selling points. • Troubleshoot application issues with quality, industry, customers, and laboratory resources. • Serve as the primary technical contact among commercial, applications, industrial, and quality teams and lead related interdepartmental projects. • Develop technical and scientific cooperation with academia and research institutes. • Build relationships with R&D, Technical, and Production departments at major customers and support long-term collaborations. • Provide technical support for regional key accounts and help generate new business. • Participate in regional Technical Managers and Labs knowledge-sharing and training networks. • Monitor industry innovation and the biotechnology and fermentation technological landscape. • Provide quarterly scientific and technological landscape reports to management. • Attend regional technical industry events and deliver lectures or talks at conventions and technical events. • Perform other duties as assigned.

🎯 Requirements

• 10+ years’ experience in a R&D/Fermentation Management or Application Development role in Biotechnology, Pharma or Life Sciences markets. • Masters degree in Microbiology, Biochemical Engineering, Biotechnology or related field. • Ability to travel up to 50% within Japan, South Korea and occasionally internationally. • Ability to develop a deep understanding of the Biotechnology market (food and feed bio-ingredients, biopharma, cultures, probiotics, bio-agriculture and renewable chemicals). • Strong relationship management, negotiation and interpersonal skills. • Ability to interact cross-functionally (Quality, R&D, Operations, Sales, Marketing) and within multiple levels. • Strong communication skills with the ability to explain scientific subjects in a simple, comprehensive manner. • Japanese Native. • Must be fluent in English. • Korean is a plus. • Interest in working with a diverse global team. • Experience working in a matrix organization preferred.

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