Associate Director, Client Services

🕒 March 24

🇺🇸 United States – Remote

💵 $118.4k - $155k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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Lighthouse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

🤖 Artificial Intelligence

📋 Compliance

💰 $23M Debt Financing on 2016-08

Legal • Artificial Intelligence • Compliance

Lighthouse is a company that specializes in eDiscovery and information governance, employing advanced AI technology to streamline legal processes and improve outcomes for legal teams. They offer a range of services including document review, forensic data collection, and strategic consulting, with a strong focus on reducing costs and optimizing data management strategies. Lighthouse partners with various industries, including financial services and healthcare, to help manage complex data environments effectively while ensuring compliance and minimizing risk.

📋 Description

• Develop a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows • Delegate key stakeholders to ensure proper project management tasks and workflows are completed, including oversight and support to manage the workload queue • Communicate expectations for scope and deadlines to internal and external stakeholders and analyze project requirements to effectively create and maintain project schedules. • Oversee the completion of key tasks such as SOW creation, kick-off call preparation and completion, and documentation of workflows, standards and project closure tasks such as final billing and data destruction as needed • Work with the Service Delivery leadership team to set the strategy and direction of the EMEA eDiscovery practice • Establish excellent working relationship with peers at other Lighthouse Offices locations and ensure close collaborative working and homogeneity of our solutions • Plan, monitor and manage internal and external project communications of pod members • Perform other related duties as assigned

🎯 Requirements

• Degree in a related discipline • At least six years eDiscovery project management experience in either a law Firm, consultancy, or eDiscovery services provider • Minimum 2 years’ experience leading an eDiscovery team working on large scale global eDiscovery matter(s) • Experience of eDiscovery commercial management including drafting of cost estimates, budget management and margin modelling • Excellent eDiscovery skills needed to provide consultation and creation of client and project solutions that drive the use of technology and workflows that reduce overall client costs, improve speed, and/or deliver a higher quality product. • Relativity experience required. • Relativity accreditation (ideally RCA or higher), working knowledge of Nuix and experience of other eDiscovery platforms • Experience of working in house or on secondment to a client in the banking, legal or pharmaceutical industries. • Strong analytical and logical skills with excellent written and oral communication skills • Outstanding organizational skills and the ability to multitask often in pressurized circumstances • Ability to delegate tasks as appropriate to team members and ability to drive and motivated a high performing team • Flexibility and adaptability to handle a changing and growing workload • Ability to foster positive and professional relationships at all levels internally and externally

🏖️ Benefits

• medical • dental • vision • 401k with company match • Company paid benefits include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans. • Flexible PTO program • paid volunteer days • voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance