Business Development Manager, Instrument Services

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🕒 December 16, 2025

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Logo of Lighthouse Lab Services

Lighthouse Lab Services

51 - 200 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Lighthouse Lab Services is a leading consulting and recruiting firm specializing in the medical laboratory industry. The company offers an extensive range of services to support laboratories, including lab startup and design, lab management, test validation, and commercialization strategies. Their consulting services help labs achieve quality and regulatory compliance, while their recruiting services provide board-certified pathologists and lab directors to clinical laboratories. Lighthouse Lab Services also assists with laboratory instrument services, payer strategy, and revenue cycle management, helping labs recover lost revenue and improve operational efficiency. With a commitment to quality and customer service, Lighthouse Lab Services serves over 2,000 laboratory clients and is a trusted partner for healthcare providers looking to start or grow their laboratory operations.

📋 Description

• Drive growth of our instrument service portfolio across CROs, pharmaceutical organizations, and large reference labs. • Identify, pursue, and close new business opportunities. • Develop and execute strategic sales plans to expand market share and build a sustainable pipeline. • Leverage your existing network to generate leads, build trust, and convert prospects into long-term clients. • Manage CRM activity using company SOPs. • Build a strong referral network via cold outreach, B2B strategies, conferences, and relationship-driven business development. • Cultivate strong relationships with current clients, partners, and internal teams through proactive communication. • Deliver persuasive presentations, sales pitches, product updates, and data-driven reports. • Attend team meetings and facilitate communication between customers and technical staff. • Work with internal teams to create accurate Statements of Work. • Negotiate service agreements and maintain a high standard of customer satisfaction. • Travel to client sites and conferences as needed.

🎯 Requirements

• Bachelor’s degree in Sales, Business, Chemistry, Biochemistry, or related field (advanced degree a plus) • 7+ years of proven success selling instrument service plans to CROs, pharma, or large reference labs • Experience in clinical laboratory or toxicology markets is strongly preferred • Familiarity with key laboratory instruments • Strong communication, presentation, and negotiation skills • Ability to manage a sales pipeline, understand complex service offerings, and maintain meticulous organization • Customer-first mindset, problem-solving ability, and confidence handling multiple priorities • Proficiency with MS Office Suite and CRM systems • Positive, outgoing attitude and the ability to build lasting client relationships.

🏖️ Benefits

• Day 1 Benefits: Medical, dental, and vision coverage • 15 PTO days + 10 holidays • 401(k) with up to 4% company match • Company-paid life and disability insurance • Paid Volunteer Time Off • Partially paid medical and parental leave

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