Strategic Account Manager – Enterprise Hospitality

🔥 0 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Act as the main point of contact for the largest and most strategic hospitality customers • Develop and execute strategic account plans to drive growth, retention, and product adoption • Increase product usage and grow Net Revenue Retention across the portfolio • Plan and lead quarterly business reviews and success plans • Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early • Build trusted relationships with C-level and operational stakeholders • Position Lightspeed as a long-term strategic partner • Collaborate with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience • Collect customer feedback and share it with relevant teams to identify product gaps and optimize the customer journey

🎯 Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers • Strong understanding of SaaS metrics, including NRR, product adoption, expansion, renewals, and churn • Ability to use SaaS metrics to manage an account portfolio • Strong sense of ownership; hands-on and data-driven approach • Highly skilled in relationship management • Experience managing complex, multi-level stakeholder structures • Confidence engaging with C-level, operations, and technical teams • Fluent business-level French and English • Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required

🏖️ Benefits

• Genuine career opportunities in a company that’s creating new jobs every day • Work in a team large enough for growth but lean enough to make a real impact • Exposure to modern and proven technology • Ability to work and grow in a truly flexible environment • Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture • Lightspeed equity scheme • Health & Wellness Credit—expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or other health activities • Mental Health Support through the Modern Health App, including meditation, coaching or counseling • People Experience benefit allowing work from pretty much anywhere in the world for 60 days a year • Time off to volunteer and give back to your community • Health insurance with attractive guarantee plans

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