Account Manager

🕒 April 29

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Lillio (formerly HiMama)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Lillio is a comprehensive platform designed to enhance the quality of childcare services. It offers solutions for center administration, billing, curriculum management, family communication, enrollment management, and educator training. Trusted by thousands of childcare centers, Lillio helps streamline operations and improve communication between educators and families. The platform provides tools such as electronic billing, curriculum kits, and professional development resources that save valuable time and improve educational outcomes. Lillio also offers world-class customer support and resources such as recorded webinars and templates to facilitate high-quality childcare experiences.

📋 Description

• Own and grow a portfolio of high-value existing customers • Build trusted, long-term relationships with a select book of high-value accounts. • Conduct regular check-ins and business reviews to monitor health, usage, and satisfaction. • Analyze account performance and recommend ways to maximize adoption and value across the Lillio platform. • Host webinars, training sessions, and best-practice workshops to drive engagement. • Act as a go-to advisor, ensuring customers see measurable impact on their operations and growth. • Drive expansion and adoption across the broader customer base • Use segmented data and insights to identify accounts that are underutilizing Lillio's platform. • Execute targeted outreach campaigns, tailoring the value proposition to each customer's needs and goals. • Run product demos, discovery calls, and education sessions to showcase Lillio's full capabilities. • Manage a structured pipeline of expansion opportunities from initial outreach through to closed-won and full adoption. • Collaborate with Marketing and Customer Success on campaigns, webinars, and playbooks that generate demand. • Partner with Onboarding to ensure newly expanded customers drive deep, consistent engagement - not just activation. • Achieve and exceed monthly expansion targets, contributing directly to Lillio's growth.

🎯 Requirements

• 3–5+ years of account management, sales, or customer-facing experience in SaaS or a related industry. • Demonstrated success in upselling or expansion sales, with a track record of meeting or exceeding revenue goals. • Comfortable managing a dedicated book of business and proactively engaging the broader customer base to drive growth. • Strong consultative selling skills - you know how to uncover pain points and connect them to real solutions. • Excellent relationship-building skills across diverse personas (owners, directors, operations staff). • A self-starter who thrives in a fast-paced environment and takes ownership of outcomes. • Energized by targets and metrics - you're motivated to hit goals, not just participate in the process. • Genuine passion for helping small business owners succeed.

🏖️ Benefits

• Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role • Health benefits package includes medical, dental and vision • Paid time off, including vacation, personal and volunteer days • Opportunities for learning, mentorship and professional development • A subscription to the mindfulness and meditation platform, Headspace • Ongoing team-wide and company-wide virtual social activities and success celebrations