Client Support Specialist

🔥 45 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Live Nation Entertainment

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

📱 Media

💰 Post-IPO Debt on 2023-01

Media • Entertainment

Live Nation Entertainment is the global leader in live entertainment, powering unforgettable experiences around the world. Artist-powered and fan-driven, Live Nation works with musicians to bring their creativity to life on stages across the globe. As the top producer of concerts, ticket seller, and brand connector to music, Live Nation's platform leads the market in these three core industries. Their mission extends beyond entertainment, aiming to uplift, inspire, and create memories through the power of live music.

📋 Description

• Develop and maintain excellent client relationships • Meet and exceed client service level agreements • Advise and assist with reporting • Coordinate upgrades and hardware replacements at client sites • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions • Maintain customer contacts to enable accurate tracking and reporting • Provide high level marketing support on Ticketmaster no-cost solutions • Provide onsite event support and afterhours office support • Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products • Assist with client onboarding and ongoing maintenance • Act as the expert in all facets of access control products

🎯 Requirements

• H.S. diploma or equivalent • BA/BS degree is preferred • 1+ years of experience with the Ticketmaster System and/or various ticketing system • Overall awareness of the entertainment and sports business is important • Box Office experience is a plus • Knowledge of how TM departments impact on one another, and on outside clients is a plus • Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred • Archtics experience is preferred • Strong Microsoft Word, Powerpoint and Excel skills • Service oriented, with strong organizational and communication skills • Able to successfully handle multiple priorities

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family • access to a health care concierge • Flexible or Health Savings Accounts (FSA or HSA) • Free concert tickets • generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match • stock reimbursement program • New parent programs including caregiver leave • fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live • tuition reimbursement • student loan repayment • Volunteer time off • crowdfunding match