Business Analyst

🔥 2 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Loyalty Juggernaut

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Loyalty Juggernaut is a company that appears to provide AI-powered tools and insights related to customer loyalty. The site references an "Agentic AI Compass" and an "Insights" section, and includes standard online product pages (Contact Us, Policies, Trust Center), indicating an online platform offering analytics, guidance, or software services for loyalty programs and customer retention initiatives.

📋 Description

• Conduct in-depth client discovery sessions • Analyze requirements, document business requirements, identify pain points, and define KPIs • Develop comprehensive business cases and market feasibility analyses • Provide guidance on customer loyalty strategies and recommend tailored solutions • Oversee implementation of loyalty programs using GRAVTY® and ensure integration with clients' existing systems • Liaise between stakeholders and project teams • Configure the SaaS platform to address client needs and support tickets • Provide actionable insights and facilitate communication to ensure project success • Design, deliver, and maintain training programs for client users • Manage project documentation and ensure compliance with agreed-upon SLAs • Collaborate with product management to drive innovation and deliver product features • Develop product marketing collateral, including white papers and presentations • Contribute to go-to-market strategies and align products with market trends and customer needs

🎯 Requirements

• A University degree in Business, Information Technology, or a related discipline from an accredited institution • Up to 3 years of client delivery experience in Business Analysis/Enterprise SaaS Product Implementation • Strong analytical skills and proficiency in analyzing complex datasets to generate insights and identify trends • Proficiency in evaluating and improving business processes • Ability to manage complex priorities and projects under pressure • Meticulous approach to work and attention to detail • Excellent written and verbal communication skills • Exceptional interpersonal skills and a problem-solving mindset • Knowledge of digital transformation technologies and platforms • Trilingual language proficiency in English, Portuguese, and Spanish • Adaptability and resilience in a startup environment • Relevant experience in Member Experience, CX, or Loyalty SaaS implementation domain is a plus • Certification in business analysis is an additional qualification • Experience with scaled agile methodologies is an additional qualification • Familiarity with various delivery methodologies is an additional qualification • Experience with Jira, Miro, and Asana is an additional qualification • Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure is an additional qualification

🏖️ Benefits

• A collaborative and empowering work culture that fosters continuous learning and growth • Opportunities to make a tangible impact on clients' businesses • Opportunity to collaborate with a talented team of passionate individuals • Opportunity to contribute to a rapidly growing company with a global presence and industry recognition