Senior Business Systems Analyst, GTM Systems

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 MX$1M - MX$1.1M / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

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HealthEdge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

📋 Description

• Own the Customer Success technology platform, including configuration, automation, integrations, and data • Manage platform work from requirements through deployment and ongoing health • Partner with GTM teams to define AI strategy and lead implementation • Use Claude, AI agents, and other tools to reimagine workflows • Identify friction in GTM team processes and translate findings into requirements • Design scalable solutions while anticipating upstream and downstream impacts • Connect technology implementations to business outcomes and measure impact • Contribute to an AI-first operating model through documentation, analysis, testing, and solution design • Maintain platform health, data integrity, security, integrations, and end-user responsiveness • Collaborate across multiple time zones and travel as needed

🎯 Requirements

• 5+ years in business systems, Customer Success operations, or GTM technology roles • Hands-on experience owning Customer Success technologies end-to-end, including configuration, flows, objects, integrations, and data • Experience with Salesforce, Gainsight, and enterprise reporting tools • Admin-level Salesforce or Gainsight experience • Experience partnering with GTM teams on AI strategy and implementation • Strong systems thinking and ability to design scalable solutions • Ability to translate technical complexity for executives • Data extraction, validation, and interpretation skills • Comfort with ambiguity • Experience with iPaaS platforms such as MuleSoft, Workato, Boomi, or similar is a strong plus • Familiarity with marketing automation, CS platforms, PSA, support tooling, and Salesforce integrations • AI-first approach and daily use or experimentation with AI tools • Ability to work across multiple time zones • Candidates may be required to complete a pre-employment criminal background check

🏖️ Benefits

• Remote work in Mexico • Full-time, permanent employment • Hybrid or remote work environment • May require travel dependent on company needs • Reasonable accommodations for individuals with disabilities • Equal opportunity employment • Pre-employment criminal background check