UX Business Systems Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sequoia Connect

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Sequoia Connect is a company that specializes in IT advisory and talent services particularly focused on digital transformation. They provide headhunting services for technology specialists, IT consulting, and recruitment process outsourcing. With operations spread across multiple countries including the USA, Mexico, India, and regions in Latin America, they connect technologists with global companies. They aim to optimize processes, reduce operating costs, and maintain high standards of technological innovation. Sequoia Connect supports digital transformation for both multinational corporations and agile startups, serving over 700 clients across 50+ countries.

📋 Description

• Interface with business stakeholders, end users, and IT infrastructure teams to define, gather, and document business processes and needs • Translate business needs into detailed functional specifications for development • Analyze existing business systems and workflows through interviews and requirements-gathering workshops • Coordinate requirements for new and existing applications • Gather and document software installation and configuration processes • Assist with testing, training plan development, user training, production support, and user documentation • Participate in QA, identify test cases, explain complex processes, and support test-plan development • Develop business cases, ROI calculations, value definitions, cost assessments, benefit statements, and risk analyses • Coordinate project tasks and lifecycle phases for small to mid-size projects • Coordinate client and stakeholder communications and help prioritize IT service delivery • Conduct root-cause analysis to support defect resolution • Assist with scope definition and solution implementation • Champion UX improvement opportunities from prioritization through implementation and measurement • Identify, document, prioritize, and drive improvements that reduce user friction and improve adoption and productivity • Maintain a prioritized UX and process-improvement backlog • Partner with stakeholders and end users to understand pain points, user journeys, workflow barriers, and improvement opportunities • Translate feedback and operational data into requirements, specifications, process flows, and improvement plans • Collaborate with application, infrastructure, service desk, security, vendor, and business teams • Coordinate assigned UX initiatives, track actions, remove blockers, and escalate decisions • Measure and communicate improvement effectiveness, including adoption, efficiency gains, reduced support incidents, simplified processes, and user satisfaction

🎯 Requirements

• Demonstrated prior experience identifying, leading, and implementing user experience (UX) and business process improvement initiatives in an enterprise environment • Proven ability to independently drive improvements from concept through implementation across multiple business and technology teams • Experience gathering and analyzing user feedback, support trends, operational metrics, and business requirements • Experience coordinating cross-functional efforts involving business stakeholders, application, infrastructure, service desk, security, and vendor teams • Ability to influence outcomes and drive change without direct authority • Strong analytical and problem-solving skills • Strong communication, facilitation, documentation, and stakeholder management skills • Resilience, emotional intelligence, and focus on agile delivery • Deep understanding of the difference between coding and engineering • Experience serving as a user advocate and championing continuous improvement initiatives • Experience in a distributed team environment • Understanding of databases and computer operating systems • Understanding of SaaS, on-premises systems, and cloud server services • Understanding of domains and basic network function • Knowledge of software installation processes • Experience creating diagrams, flowcharts, user journeys, process maps, and other visual representations; Visio or equivalent preferred • Familiarity with cloud-native foundations or AI coding assistants • Advanced oral English • Advanced Spanish

🏖️ Benefits

• Remote work arrangement • Global career opportunities • Exposure to high-impact digital transformation projects • Collaboration within an international network of expertise