Digital Product Analyst – Mid-level

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🕒 June 4

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L’OCCITANE Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💄 Beauty

🛒 Retail

👥 B2C

Beauty • Retail • B2C

L’OCCITANE Group is a global retailer specializing in naturally sourced beauty and personal care products. With a significant international presence, the company offers its products across various continents including the Americas, Asia, Europe, Oceania, and Africa. Known for its commitment to sustainability and the environment, L’OCCITANE focuses on high-quality, luxurious items derived from traditional Provencal ingredients. The company also emphasizes transparency, ethical sourcing, and community support in its operations. It caters to a diverse range of customers with country-specific online stores.

📋 Description

• Manage and evolve the CRM platform, ensuring stability, performance and usability • Gather, analyze and document requirements together with business stakeholders • Act as a bridge between business functions and technical teams, ensuring a clear understanding of requests • Develop, configure or parameterize CRM solutions as needed • Manage integrations between the CRM and other systems, such as ERP, e-commerce, marketing platforms and BI • Monitor and ensure data quality, proposing improvements in governance and processes • Support marketing campaigns and customer journeys using data and segmentations in collaboration with the business area • Handle incidents and problems, performing root cause analysis • Participate in system implementation or enhancement projects, ensuring architectural best practices • Create technical and functional documentation • Track performance indicators and suggest continuous improvements

🎯 Requirements

• Bachelor’s degree (completed) • Advanced English (written, reading and speaking) • Experience in Retail and E‑commerce • Experience with CRM platforms such as Salesforce Marketing Cloud, WebEngage, Adobe Campaign, Oracle or similar • Knowledge of system integration via REST or SOAP APIs • Familiarity with marketing automation tools is a plus • Experience with agile methodologies such as Scrum or Kanban • Practical experience with digital retail, e‑commerce or omnichannel, with an understanding of funnel, promotions and operations • Strong ability to translate business needs into functional requirements, with organizational skills and a systemic view • Executive communication skills and ability to lead alignments and decisions across multiple areas

🏖️ Benefits

• 📈 PLR: Profit-sharing based on meeting targets (starting at one monthly salary per year) • 🦩 VR + VA: Meal and food allowance of R$775.00 on a flexible card • 🚌 VT: Commuter allowance (Vale Transporte) provided • 🏥 Health Insurance: Partnership with SulAmérica • 🦷 Dental Insurance: Partnership with Odontoprev • 🍼 Parental Leave: Extended leave — 6 months for the primary caregiver and 3 months for the secondary caregiver • 💡 Sou'L Program: Psychological health and wellbeing program for employees and their dependents • 🏃🏽‍♀️ Totalpass: App access to a wide network of gyms and wellness partners • 🛡️ Life Insurance: Coverage for team members • 🥳 Day Off: One day off in your birthday month • 🎁 Birthday Voucher: R$300.00 to spend on in-store products or a SPA treatment • 🕡 Short Friday: Leave early once a month • 🌏 Work From Anywhere: Choose certain weeks of the year to work remotely from any location • 🧡 L'Occitane Discount: 40% off products in our own stores and 50% off SPA packages