Customer Support Specialist I

🔥 18 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Loopio

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Private Equity Round on 2021-03

Consulting • Healthcare • Marketing

Loopio is a leading provider of RFP (Request for Proposal) software, designed to streamline and enhance the proposal management process for businesses. The platform leverages powerful AI capabilities to automate response workflows, manage content, ensure data security, and integrate seamlessly with existing CRM systems like Salesforce. Loopio supports teams in creating accurate, timely proposals, security questionnaires (SQ), and due diligence questionnaires (DDQ), facilitating collaboration and improving efficiency across industries such as software, healthcare, and financial services. Trusted by over 1,500 companies, Loopio is recognized for its innovative approach to content management and superior customer support, rated highly by users on platforms like G2. By offering tools for content automation and a secure library, Loopio helps teams respond faster and with greater accuracy, ultimately winning more business.

📋 Description

• Provide personalized assistance to Loopio customers and internal users through Zendesk support tickets and phone inquiries • Take ownership of troubleshooting and resolving reported issues in a timely manner • Reproduce issues, review logs and internal resources, and debug problems • Deliver workarounds and solutions to help customers meet deadlines • Provide quick, high-quality support via email and phone • Explain complex information to customers in a simple, understandable format • Create and maintain help center resources for customer self-service • Document internal learnings to help other support team members solve tickets • Participate in internal training sessions to teach teammates new skills • Collaborate with the wider Customer Experience team to deliver value and contribute to customer retention • Escalate issues to Engineering and communicate the user voice to help prioritize software defects • Share customer product feedback and discuss feature requests with Product and Design • Maintain subject-matter expertise on new features and product improvements • Participate in team huddles to share product learnings • Identify trends and proactively improve team, processes, and products

🎯 Requirements

• 2+ years of experience in a B2B SaaS customer-facing role • Strong working knowledge of Salesforce • Salesforce certification is a bonus • Experience supporting customers in North America is an asset • Willingness and ability to adapt shift times occasionally to ensure continuous support coverage • Curious with strong problem-solving and detective skills • Tech savvy with a strong understanding of and willingness to learn new technologies and tools • Previous exposure to Zendesk and Jira is nice to have • Excellent written and verbal communication skills with attention to detail • SaaS software industry experience is a nice-to-have • Strong organizational skills, calendar management, and prioritization • Ability to multitask and context switch with ease • Legally authorized to work in India without employer sponsorship • Ability to work the stated core hours and occasional alternate coverage windows

🏖️ Benefits

• Professional mastery allowance for learning support • MacBook laptop • Monthly phone and internet subsidy • Work-from-home budget for home office setup • Flexible remote work across India • Ongoing feedback and regular 1-on-1s • Supportive remote-first culture with opportunities for connection • Townhalls, AMA sessions, and company celebrations • Four Employee Resource Groups • Award-winning workplace • Day in lieu when scheduling shifts outside core hours