Client Relations Manager

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LVH Global - Super Home Charters

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $1.5M Seed Round on 2018-01

Luxury • Travel • Services

LVH Global - Super Home Charters is a prominent luxury super home chartering company that offers access to thousands of elite homes in hundreds of global destinations. The company specializes in providing full on-site services tailored to meet the unique needs and desires of its affluent clientele. LVH Global orchestrates comprehensive experiences that include staffing, house management, travel logistics, and access to exclusive events and establishments, ensuring every aspect of a luxurious lifestyle is catered for. Their elite membership, LVH Domus, offers an invite-only, comprehensive lifestyle program exclusive to select clients, emphasizing personalized service, privacy, and sophistication for discerning guests who seek the utmost in luxury travel and living experiences.

📋 Description

• Prospect and develop new client leads in collaboration with the Marketing team • Qualify prospective clients to ensure a good fit and long-term partnership potential • Work with the Owner Partner Team to tailor proposals across company offerings • Lead the closing process and coordinate with the Finance team to ensure payment completion • Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services • Build and maintain strong client relationships to drive repeat business and long-term loyalty • Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores

🎯 Requirements

• 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals • Proven track record of success in sales and increase in revenue • Exceptional verbal and written English communication skills • Strong experience with CRM, presentation, and other online productivity tools • Multi-tasking capabilities and working effectively under deadlines • Experience and love for international travel are highly desirable

🏖️ Benefits

• Competitive gross monthly salary ranging from €3,000 to €3,400 • Commission Plan structure • Minimum of 20 days of paid time off annually • Paid public holidays in accordance with the Serbian holiday calendar • Paid sick leave in accordance with applicable Serbian labor law • Work equipment stipend • Private health insurance • Flexible work schedule, subject to business needs and management approval