LXT
501 - 1000 employees
Founded 2010
🤖 Artificial Intelligence
☁️ SaaS
🏢 Enterprise
Artificial Intelligence • SaaS • Enterprise
LXT is a company that provides custom data collection and annotation solutions to fuel AI projects for organizations of all sizes, from startups to Fortune 500 companies. They specialize in data annotation, data collection, data evaluation, and generative AI services, ensuring the reliability and trustworthiness of AI solutions. LXT supports a range of AI use cases, including AR/VR, computer vision, conversational AI, generative AI, search relevance, and speech and NLP. Their global expertise and ISO 27001-certified facilities ensure high-quality data collection and secure processing, enhancing AI model accuracy and performance.
Support Agent
🕒 March 20
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LXT
501 - 1000 employees
Founded 2010
🤖 Artificial Intelligence
☁️ SaaS
🏢 Enterprise
Artificial Intelligence • SaaS • Enterprise
LXT is a company that provides custom data collection and annotation solutions to fuel AI projects for organizations of all sizes, from startups to Fortune 500 companies. They specialize in data annotation, data collection, data evaluation, and generative AI services, ensuring the reliability and trustworthiness of AI solutions. LXT supports a range of AI use cases, including AR/VR, computer vision, conversational AI, generative AI, search relevance, and speech and NLP. Their global expertise and ISO 27001-certified facilities ensure high-quality data collection and secure processing, enhancing AI model accuracy and performance.
📋 Description
• Handle incoming tickets from our crowd • Resolve inquiries related to accounts, issues, and technical questions • Ensure timely and accurate responses while maintaining a positive customer experience • Follow established support processes and escalation protocols • Collaborate with other departments to resolve complex issues when necessary • Document resolutions and maintain accurate records in the ticketing system • Provide feedback on recurring issues to help improve processes
🎯 Requirements
• No specific degree required; relevant experience in customer support, community support, or ticket-based environments preferred • 1 - 3 years of experience in customer support or a similar role • Excellent written and verbal English communication skills are required • Proficiency in additional languages is a strong plus • Strong problem-solving skills • Customer service orientation and attention to detail • Ability to work with ticketing systems and support tools • Time management and the ability to handle multiple inquiries efficiently • Team collaboration and adaptability
🏖️ Benefits
• Equal opportunity employer • Ensures no applicant is subject to less favorable treatment
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