Systems Analyst – Support and Projects

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LYNX PROCESS

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

LYNX PROCESS is an industrial software company that develops automation, optimization and monitoring systems for heavy-industry clients such as mining, cement and logistics operators. It provides Industry 4. 0 products—including PIMS, real-time dashboards, ERP integrations (SAP, Oracle, Protheus), machine learning/analytics for decision support, 3D graphical interfaces, anti-collision and positioning systems, and logistics/fleet automation—to reduce downtime, improve energy efficiency and optimize material handling, loading and transportation processes.

📋 Description

• Provide technical support and assistance to clients by analyzing and resolving incidents. • Investigate issues in applications, integrations, and databases. • Log, track, and prioritize support tickets, ensuring SLA compliance. • Identify root causes of issues and propose corrective and preventive actions. • Support onboarding of new clients, modules, and features. • Perform system configurations, parameterizations, and validations. • Gather requirements from clients for minor enhancements and improvements. • Prepare functional and technical documentation. • Support user acceptance testing and validation of new features. • Act as a liaison between clients and the development team. • Monitor project execution, tracking schedules and deliverables. • Deliver system training and presentations to users when required. • Contribute to continuous improvement of support and implementation processes.

🎯 Requirements

• Bachelor’s degree completed or in progress in Computer Science, Information Systems, Software Engineering, Computer Engineering, or related fields. • Experience providing support for enterprise systems. • Proficiency in SQL for queries and data analysis. • Knowledge of REST APIs and system integrations. • Strong problem-analysis and investigative skills. • Good verbal and written communication skills. • Organized with the ability to manage multiple tasks simultaneously. • Experience with ticketing and activity-tracking tools. • Experience with enterprise system implementations (plus). • Knowledge of SQL Server databases (plus). • Experience with integrations using APIs (plus). • Familiarity with software development (C#, JavaScript, Python, or similar) (plus). • Knowledge of industrial, logistics, or mining business processes (plus). • Experience with agile methodologies (Scrum or Kanban) (plus). • Familiarity with tools such as Azure DevOps, Jira, Git, or similar (plus). • Technical English for reading documentation (plus).

🏖️ Benefits

• Competitive compensation; • Cost-sharing health plan; • Cost-sharing dental plan; • Meal and/or food allowance with no payroll deduction; • Transportation allowance or company-provided transport; • Life insurance; • Gympass; • Vitta (health and wellness); • Partnerships with educational institutions offering discounts for employees and dependents; • Discounts at partner stores and services; • Ongoing professional development; • Collaborative work environment.