Clinical Product Specialist, AI Quality

🕒 May 5

🇺🇸 United States – Remote

💵 $106k - $162.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Conducting clinical safety and quality monitoring of Lyra AI tools to ensure adherence to clinical standards and protocols • Executing clinical escalation protocols to support client safety and treatment effectiveness for clients using Lyra AI tools • Participating in rigorous clinical testing to ensure Lyra AI tools consistently meet safety and quality requirements • Selecting and developing comprehensive sets of clinical scenarios that are representative of client situations (safety, distress) to support AI tools development • Writing sets of gold standard responses to specific clinical situations to maximize clinical effectiveness and helpfulness of AI tools • Evaluating AI responses in a systematic and reliable way to ascertain level of clinical quality • Synthesizing areas of improvement for AI tools to meet clinical safety and effectiveness criteria • Cross functional collaboration with other teams to support the development of AI tools

🎯 Requirements

• Master’s degree from a clinical track (e.g., MSW, MFT, MC, MMHC) or PsyD or PhD in clinical / counseling psychology • Unrestricted LCSW, LMFT, LPC, PsyD, PhD, or equivalent license (i.e., able to work independently, without supervision from a licensed supervisor) without current, past, or pending disciplinary action • 4+ years of primarily full-time direct clinical experience post-licensure • Strong training in and experience in safety risk assessment and management (e.g., SI, self-harm, etc.) • Experience conducting clinical quality assurance (QA) or clinical auditing to ensure high standards of care • Passionate about disseminating evidence-based mental health care by leveraging technology on a large scale • Excellent training in and deep understanding of evidence-based treatments (e.g., CBT, DBT, IPT, EFT, ACT) • Experience with the clinical application of generative AI and LLMs within a mental health context is a plus • Strong training in and experience providing culturally responsive care is preferred • Independent, flexible, can navigate uncertainty well, thrives in a fast-paced, high-change, dynamic environment

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!