Enterprise Customer Success Manager

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Lyrebird Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Lyrebird Health is an Australian clinical AI platform focused on reducing administrative burden for general practitioners and specialists. It provides tools for clinical notes, documents and letters, practice and team management, document sorting, clinical assessments, treatment plans and integrations with other systems. Lyrebird positions itself as a highly integrated, enterprise-capable clinical AI/SaaS solution built for Australian primary care and specialist practices.

📋 Description

• Own a portfolio of enterprise healthcare accounts from contract through to renewal, driving measurable value realisation at every stage of the lifecycle. • Build and manage commercial relationships with senior clinical and operational stakeholders, including identifying and activating clinical champions who accelerate adoption within their institutions. • Lead renewal and expansion conversations independently, including negotiation and contracting. Articulate value and ROI with clarity, building the commercial case that makes renewal a foregone conclusion rather than a last-minute push. • Own the commercial outcomes of your portfolio. Analyse usage and adoption data to proactively surface upsell opportunities, intervene on risk before it becomes churn, and hold yourself accountable to revenue retention targets. • Deliver executive business reviews that connect product usage to clinical outcomes, giving customers a clear picture of return on investment. • Serve as the primary voice of your customers internally, working directly with product and implementation teams to resolve issues and influence the roadmap. • Pilot and iterate the enterprise success playbook, building repeatable processes that raise the bar for the whole function.

🎯 Requirements

• A proven track record of owning the full commercial lifecycle in an enterprise B2B environment, including renewals, expansions, and multi-stakeholder negotiations. • The analytical rigour to assess account health, interpret usage data, and translate insights into a clear commercial action plan. • Experience working in or closely with the healthcare sector, ideally with hospitals, health systems, or clinical environments. • The credibility and communication skills to hold a room with C-suite and clinical leaders, and the directness to have hard conversations when needed. • A mindset oriented toward revenue and growth, not just retention. You know the difference between a managed account and a grown one. • Nice to have: Experience managing implementation handoffs and working cross-functionally with product or technical teams. • Familiarity with Australian hospital systems, public health procurement processes, or large enterprise health networks. • Prior experience in a high-growth startup where the playbook was still being written.

🏖️ Benefits

• Parental Leave - 14 weeks paid leave for primary caregivers, 4 weeks for secondary caregivers • Flexible Work - a hybrid model for our Melbourne team, because great work happens in more places than the office • Health & Wellbeing - wellness initiatives, yearly flu jabs, and free confidential access to our Employee Assistance Program • Work from Anywhere - take up to 6 weeks a year to work from wherever inspires you • Career Development - coaching, mentoring, courses, and lunch and learns. Growth here isn't accidental, it's something we invest in deliberately • Social Club - monthly team lunches and quarterly offsites, because work is better when you genuinely like the people you do it with • Breakfast & Snack Bar - a fully stocked kitchen, kombucha included • Referral Program - earn real money for bringing great people into a great team