Senior Customer Success Manager

🕒 July 24

🇦🇺 Australia – Remote

💵 A$104k - A$156k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Drive customer retention and expansion across a portfolio of higher-value Mid-Market and Corporate accounts • Own approximately 140 complex accounts • Lead strategic conversations, strengthen discovery and value realisation, and ensure customers achieve measurable ROI • Drive deep adoption of HubSpot and long-term customer success • Use data, AI, and HubSpot's Customer Prioritisation Framework to engage the right customers at the right time • Own customer growth, retention, health and delight across the customer portfolio • Build trusted relationships with key decision-makers and stakeholders • Define customer success and create success plans connecting HubSpot usage to measurable business outcomes • Monitor customer health, identify risks early, and create mitigation plans • Identify opportunities to expand adoption and usage of HubSpot products • Partner with Contract Management, Sales, Solutions Architects, Support and other cross-functional teams on renewals, adoption and customer outcomes • Provide forecasting insight on renewals and customer risk • Use Success Excellence metrics to prioritise, consult at scale and improve customer impact • Share learnings and best practices with the team • Embody HubSpot’s Culture Commitments

🎯 Requirements

• Extensive experience in owning, maintaining, and driving customer relationships in a quota or retention-carrying role • Proven track record of consistently meeting and exceeding retention or revenue goals in a SaaS or Customer Success role • Comfortable adopting new technologies quickly, with experience leveraging AI tools and predictive insights to scale your impact • Strong discovery and business acumen — able to ask thoughtful questions, uncover customer priorities, diagnose problems and recommend commercially sound next steps • Comfortable managing complex, higher-value or multi-stakeholder accounts • Clear written and verbal communicator, including confidence leading strategic conversations via Zoom, phone and email • Strong business acumen, with the ability to link HubSpot’s solutions to customer outcomes and ROI • Highly organised, with a high attention to detail, proactive, and able to prioritise effectively across a diverse portfolio • Ownership, autonomy, resiliency and sound judgement in a fast-paced environment • A growth mindset, coachability and a demonstrated desire to keep learning • Curiosity and practical experience using AI, data and automation to improve efficiency and customer outcomes

🏖️ Benefits

• Competitive base salary, commissions and stock options • Remote-first flexibility - work from home, the office, or hybrid • Structured onboarding and ongoing learning opportunities (including an annual education allowance) • Flexible Time Off policy • Healthcare and wellness reimbursements • Primary and Secondary Caregiver Leave • Employee Resource Groups and inclusion programs to support belonging • Volunteering time so you can give back to your community • Consistently recognised as a great place to work by Comparably