Senior Customer Success Manager

🔥 2 hours ago

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Cyara

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Private Equity Round on 2022-01

Consulting • Healthcare • Marketing

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

📋 Description

• Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle • Act as a program manager throughout the entire customer journey • Understand customer pain points and how they can be solved with Cyara’s technology • Build adoption and value plans with customers • Deliver insights to identify areas for improvement, optimization and expansion • Organize and host regular customer check-in meetings, onsite visits and Executive Business Reviews • Identify new opportunities within our existing customer base

🎯 Requirements

• 5+ years of experience in a Customer Success Role • Strategic mindsight with experience managing large, multinational accounts • Confident presenting to senior customer executives • Proven ability to operate independently as the sole CSM in a region • Experience navigating cultural and business nuances across APAC markets • Demonstrated background in developing and managing commercial relationships • Previous experience working in a SaaS environment, or telecoms is a distinct advantage • Bachelor's degree in a related discipline is desirable

🏖️ Benefits

• Competitive pay • Comprehensive benefits • Flexible work options • Recognition programs • Strong focus on employee well-being