Outbound Sales Team Leader

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magentIQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

Artificial Intelligence • B2B • Enterprise

magentIQ is a company that delivers AI + people as-a-service, combining multi-agent AI automation with world-class human talent to help businesses scale, optimize costs, and transform workflows. Founded by experts in AI, automation, and global talent, magentIQ blends human insight and AI-driven agents to deploy the right resource for complex, high-stakes tasks across industries, emphasizing speed, scale, security, and outcome-driven delivery.

📋 Description

• Join our team as an Outbound Sales Representative and help customers discover valuable insurance review opportunities while building a rewarding career in a fast-paced, remote-first environment • Oversee the day-to-day management of a Philippines-based lead generation team responsible for outbound customer engagement and qualification activities • Drive team performance through coaching, quality assurance, reporting, and continuous improvement initiatives while ensuring agents consistently follow approved qualification processes, compliance requirements, and customer engagement standards • Lead, coach, and support a team of Outbound Sales Representatives • Monitor daily, weekly, and monthly performance against established KPIs and targets • Conduct regular one-on-one coaching sessions, performance reviews, and development discussions • Lead daily team huddles and performance meetings • Foster a positive, accountable, and results-driven team culture • Manage attendance, productivity, and overall team engagement • Coach team members on effective questioning techniques, objection handling, and customer engagement • Review call recordings and provide actionable feedback • Ensure consistent adherence to approved call scripts, qualification frameworks, and compliance standards • Monitor call quality and identify coaching opportunities • Support onboarding and continuous development of new team members • Identify skills gaps and coordinate targeted training initiatives • Produce and analyze daily, weekly, and monthly performance reports • Track and report on key performance metrics, including: Contact Rates, Qualification Rates, Transfer Rates, Conversion Metrics, Attendance and Productivity • Escalate operational challenges and recommend process improvements • Ensure customer handoffs to advisers are accurate, compliant, and seamless • Serve as the primary liaison between the lead generation team and business stakeholders • Communicate with team performance, challenges, and opportunities effectively • Collaborate with leadership to implement performance improvement strategies

🎯 Requirements

• Minimum of 3 years of experience in outbound sales, telesales, appointment setting, lead generation, BPO, insurance, or financial services environments • At least 1–2 years of experience leading a voice-based sales or customer contact team • Proven ability to coach, mentor, and develop high-performing sales professionals • Strong understanding of sales, lead generation, and contact center KPIs • Experience conducting call quality reviews and performance evaluations • Ability to lead coaching sessions, performance discussions, and team meetings • Strong analytical, reporting, and organizational skills • Excellent English communication skills, both written and verbal • Strong stakeholder management and relationship-building abilities • Demonstrated success leading teams against performance and sales targets • Results-oriented leadership style with a strong focus on accountability and continuous improvement.

🏖️ Benefits

• Enjoy the flexibility of working remotely while collaborating with global teams • Access opportunities for leadership development and career progression • Be part of a performance-driven culture that values coaching, accountability, and continuous improvement