
51 - 200 employees
🤝 B2B
⚡ Productivity
B2B • Productivity
Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.
🔥 20 hours ago
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51 - 200 employees
🤝 B2B
⚡ Productivity
B2B • Productivity
Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.
• Own day-to-day community engagement across Reddit, X, TikTok, Instagram, YouTube, and Discord • Respond, react, and keep conversations active across all platforms • Monitor and moderate community spaces, review reports, and enforce community guidelines • Surface fan feedback and direct-message requests to customer service • Connect the Discord beta community with the QA team • Capture and report bug reports, sentiment, and player feedback to QA and Engineering in real time • Track trending topics, memes, and cultural moments relevant to the game • Flag content opportunities to the content team • Collaborate on post ideation and content creation for each platform • Play the game regularly to stay fluent in its mechanics, culture, and community in-jokes • Represent the community’s voice authentically across platforms and interactions
• Experience owning day-to-day community management across Reddit, X, TikTok, Instagram, YouTube, and Discord • Experience moderating online communities, including reviewing reports and enforcing community guidelines • Strong written communication skills and ability to adapt tone and voice natively to each platform • Ability to track trending topics, memes, and cultural moments and translate them into content opportunities • Genuine familiarity with, or willingness to regularly play, the game • Platform fluency across Reddit, X, TikTok, Instagram, YouTube, and Discord • Knowledge of community moderation practices and tools • Trend-spotting and translating cultural moments into content ideas • Cross-functional reporting and routing feedback and bugs to the right teams • Authentic, platform-native voice and communication style • Player-first, empathetic mindset • Calm, fair, and steady when moderating difficult conversations • Proactive and detail-oriented • Collaborative ability across customer service, QA, and content teams • Computer with at least 8GB RAM and Intel i5 or AMD Ryzen 5 processor or higher • Internet speed of at least 40MBPS • Headset with extended noise-cancelling mic and webcam • Back-up computer and internet connection • Quiet, dedicated workspace at home • Reliable internet connection • Own computer with Intel Core i5 or similar or higher • Availability for 40 hours per week, 10:00 AM–6:00 PM ET, Monday–Friday
• No benefits package included
Apply Now🕒 September 16
Community Manager handling creator messaging, affiliate relationships, shipments, and e-commerce support. Wing builds world-class remote teams and automates business operations for companies worldwide.
🇵🇭 Philippines – Remote
💵 ₱50k - ₱53k / month
💰 $2.1M Seed Round on 2022-03
⏰ Full Time
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