Salesforce Administrative Specialist

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.

📋 Description

• Handle escalated help desk tickets requiring Salesforce Administrator access • Monitor and analyze system trends to identify recurring issues • Perform data loads and bulk updates to maintain system efficiency • Manage support tickets with vendors • Configure new hire, team, and regional setups within Salesforce • Manage integrations with associated systems (Gmail/Dialpad/Sense/TR) • Provide system access and permissions management • Support user training and adoption • Create and maintain documentation for flows and workflows • Interpret and optimize existing flows • Conduct User Acceptance Testing for new rollouts • Develop and implement best practices • Ensure seamless integration between Salesforce and healthcare-specific platforms • Perform proxy login testing • Maintain data security and HIPAA compliance • Monitor system performance and reliability

🎯 Requirements

• Active Salesforce Administrator Certification • Minimum 2 years of Salesforce administration experience • Experience with data loader operations and bulk updates • Proven track record in technical support or help desk environments • Knowledge of system integrations and API management • WFH Set-Up: • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up. • Internet speed of at least 40MBPS • Headset with an extended mic that has noise cancellation and a webcam • Back-up computer and internet connection • Quiet, dedicated workspace at home • Salesforce configuration and customization • Flow builder and process automation • Data management and analysis • Technical documentation • Integration management

🏖️ Benefits

• No benefits package included