Technical Support Engineer

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Makersite

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Makersite is an award-winning data software company that specializes in providing sustainability data and product lifecycle intelligence solutions. The company empowers engineers, procurement teams, and sustainability experts to transform products and supply chains by making sustainable product decisions at scale. Makersite integrates artificial intelligence, data, and applications to offer features like automated lifecycle assessments, supply chain risk management, and AI-enabled ecodesign. Their platform facilitates compliance with global reporting obligations and enhances supply chain transparency, enabling organizations to achieve sustainability goals such as reducing carbon footprints and building resilient supply chains. Makersite is ideal for companies looking to manage product sustainability, compliance, and cost effectively using data-driven decision-making.

📋 Description

• Investigate and troubleshoot complex customer-reported issues. • Replicate issues in test environments. • Escalate unresolved issues to L3 support or engineering. • Maintain ownership of escalated tickets until resolution and follow up with customers. • Analyze logs, databases, API calls, and system performance to diagnose issues. • Guide customers through advanced configurations or troubleshooting steps. • Work closely with Customer Success, Engineering, and Product teams to resolve issues. • Provide technical explanations and root cause analysis to customers and internal stakeholders. • Document solutions and troubleshooting steps in the knowledge base. • Identify recurring issues and suggest fixes or product improvements.

🎯 Requirements

• Minimum of 3 years of experience in a technical support role within a complex B2B SaaS environment. • Experience supporting SaaS platforms with exposure to application troubleshooting, APIs, integrations, and cloud-based environments. • Experience working with ticketing and incident management systems (e.g., Zendesk, Jira, ServiceNow). • Strong understanding of REST APIs, API troubleshooting, and experience using tools such as Postman and cURL. • Experience working with logging and monitoring tools such as Grafana. • Basic understanding of database concepts and ability to perform SQL queries (e.g., OrientDB or similar). • Familiarity with cloud environments such as Amazon Web Services (AWS). • Basic understanding of full-stack concepts, with familiarity in Python or similar programming languages. • Understanding of CIAM/IAM concepts and tools such as Auth0, Okta, Azure AD. • Knowledge of SaaS solutions, particularly within complex B2B environments. • Excellent English proficiency (mother tongue level preferred).

🏖️ Benefits

• Competitive Salary – We reward your skills and experience with a compensation package that reflects your value. • 30 Days Paid Time Off – Take the time you need to recharge and maintain a healthy work-life balance. • Remote-First Flexibility – Work from anywhere in the EU, with the option to collaborate in person at our offices in Stuttgart, Berlin (role dependent). • Generous Learning & Development Budget – We invest in your growth, providing ample resources for personal and professional development. • Choose Your Ideal Work Equipment – Whether you prefer Apple or Microsoft, we’ll equip you with the tools you need to excel.