PraxisConcierge
1 - 10 employees
Founded 2020
đĽ Healthcare
đź Consulting
đŚ Logistics
Healthcare ⢠Consulting ⢠Logistics
PraxisConcierge is a digital telephony assistant designed to streamline communication in medical practices by managing patient inquiries and appointments automatically. By integrating seamlessly with existing practice management software, it reduces stress at the reception by efficiently categorizing and processing patient requests, allowing medical staff to focus more on patient care. The service aims to improve patient satisfaction through reliable and accessible communication, operating in multiple languages and processing millions of inquiries monthly.
Support Engineer, Telephony
đ July 29
đŠđŞ Germany â Remote
đľ âŹ32k - âŹ42k / year
â° Full Time
đĄ Mid-level
đ Senior
đ Support Engineer
đť Ghost score 14%
đŁď¸đŠđŞ German Required
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PraxisConcierge
1 - 10 employees
Founded 2020
đĽ Healthcare
đź Consulting
đŚ Logistics
Healthcare ⢠Consulting ⢠Logistics
PraxisConcierge is a digital telephony assistant designed to streamline communication in medical practices by managing patient inquiries and appointments automatically. By integrating seamlessly with existing practice management software, it reduces stress at the reception by efficiently categorizing and processing patient requests, allowing medical staff to focus more on patient care. The service aims to improve patient satisfaction through reliable and accessible communication, operating in multiple languages and processing millions of inquiries monthly.
đ Description
⢠Configure telephony systems at customer sites ⢠Independently handle support tickets ⢠Provide telephone support during peak hours ⢠Collaborate with the Development and Customer Success teams
đŻ Requirements
⢠Hands-on experience with telephony systems (e.g., Placetel, Sipgate, 3CX, Starface) ⢠Structured approach to troubleshooting and problem analysis ⢠Strong communication skills in critical situations ⢠Fluent German ⢠Willingness to learn and a growth mindset
đď¸ Benefits
⢠Attractive package of base salary and performance-related compensation ⢠Open, curious team with diverse skills and personalities
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