Senior Customer Support Engineer – MedTech

Job not on LinkedIn

🕒 June 28

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Telepaxx Medical Data GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Software as a Service • Telecommunications

Telepaxx Medical Data GmbH is a pioneer in digital healthcare, providing Software-as-a-Service (SaaS) solutions for managing medical imaging data, particularly DICOM data, in hospitals. Their cloud-based services are designed for various imaging specialties such as radiology, orthopedics, cardiology, and gynecology. Telepaxx offers modular cloud solutions for data archiving, sharing, and analysis while ensuring compliance with data protection laws, enabling hospitals to take control of their imaging data independently from specific software applications.

📋 Description

• Competent point of contact for users and IT staff from PACS teams in hospitals and medical practices regarding technical questions about the use of our medical image data management solutions • Independently handling customer inquiries and incidents in 1st-level support for our cloud and archive solutions as well as frontend servers and applications • Technically resolving incidents in 2nd-level support for our archive applications and on frontend servers • Optimizing and further developing our support and operations processes to continuously improve customer service and provide sustainable resolutions • Conducting root cause analyses and collaborating across departments to resolve incidents • Monitoring services and applications on internal systems as well as on customer systems • Responsible for the operation and management of the archive applications in our data centers

🎯 Requirements

• Completed vocational training or degree in computer science or equivalent qualification • Solid knowledge of clinical IT, especially PACS systems and communication standards such as DICOM, IHE and HL7 • Preferably practical experience with Windows Server, SQL databases and archive systems • Strong communication skills and a service-oriented mindset • Enjoyment of direct customer contact • Very good German language skills (at least C1 level) and good English skills

🏖️ Benefits

• A collegial, appreciative and motivating work environment that supports one another and celebrates successes as a team • Plenty of freedom to implement your own ideas • Meaningful tasks: You contribute directly to ensuring optimal patient care — work with real impact • The opportunity to contribute to innovative MedTech and HealthTech solutions • Flexible work models: full-time or part-time from 30 hours/week • Short decision-making paths and agile working methods • A permanent position with attractive compensation