Customer Support Specialist — Technical Support, Web Hosting, Plesk, cPanel

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🔥 53 minutes ago

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webgo GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

☁️ SaaS

🛍️ eCommerce

🤝 B2B

SaaS • eCommerce • B2B

webgo GmbH is a Hamburg-based web hosting and internet services company that provides managed web hosting, virtual and dedicated servers, domain registration, SSL and email hosting, and website and online-shop builders (including AI features). The company focuses on high-performance NVMe/SSD hosting, managed server solutions, online marketing tools, WordPress and CMS hosting, and migration/support services, operating from German data centers with 100% green energy and 365-day customer support.

📋 Description

• You are the first point of contact for our customers for complex technical inquiries about their hosting products via ticketing, LiveChat and telephone. • You assist customers with configuration and troubleshooting within Plesk and cPanel (e.g. email setup, SSL issues, PHP settings). • You are comfortable on the Linux console to analyze log files (Apache, Nginx, mail logs) and to identify root causes of incidents directly. • You explain complex issues in an understandable way and provide tips to optimize customers' websites. • You work closely with our system administration team on global optimizations that you derive from day-to-day support operations.

🎯 Requirements

• Hosting experience: You have already worked in the web hosting environment and are familiar with the typical customer pain points. • Panel know-how: You have solid experience operating and administering Plesk (Onyx/Obsidian) and cPanel from a user perspective. • Strong Linux knowledge: You are at home on the command line and know how to tune kernel parameters and services. • Solution-oriented: You don't think in problems but in stable, scalable solutions. • Communication skills: You enjoy direct customer contact, remain patient even in tricky cases and formulate precise responses. • Language: You communicate fluently in German and can understand technical documentation in English.

🏖️ Benefits

• A secure and varied workplace • A permanent employment contract with a fair fixed salary • 30 days of vacation • Benefits for health and mobility – we support your fitness and mobility through Wellpass (sport and fitness), JobRad (e-bike leasing) and the Jobticket (public transport pass) • Specialist appointments within 5–8 working days • Health budget for massages, physiotherapy, glasses, dental care, etc. in the amount of €600 per year • Video consultations with doctors and a health hotline • Health services (also available for family members) • Development support: we assist you with further training • Coffee, water and fruit provided • Foodji vending machine with a weekly subsidy/employer contribution for all staff • Regular company events provide variety