Technical Software Support

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stp.one | Simplify Legal Work

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

📋 Compliance

☁️ SaaS

Artificial Intelligence • Compliance • SaaS

stp. one is a leading provider of AI-based legal tech software designed to simplify and enhance legal work for law firms, insolvency administrators, creditors, and corporate legal departments. The company offers a comprehensive suite of productivity tools aimed at streamlining legal processes such as case management, contract lifecycle management, and insolvency processing. With solutions like the digital Legal Twin® and AI Smart Claims, stp. one enhances productivity and efficiency, allowing legal professionals to focus on their core expertise. The platform also provides tools for document management, conflict checks, time tracking, and billing, making it indispensable for achieving seamless legal operations.

📋 Description

• Receive, handle/analyze and resolve incoming technical customer inquiries as well as technical requests from other processes regarding our product portfolio • Maintain bug/CR tracking systems and the support database • Assist customers with necessary configurations (e.g., logfile analysis, technical configurations, permissions and user management, etc.), possibly as part of contracted services • Act as the point of contact for colleagues from User Support (1st level) for technical questions/problems of our customers

🎯 Requirements

• Trained network, IT, or system administrator, IT specialist (Fachinformatiker) or equivalent background • Professional experience in technical customer support, system administration, or a comparable position • Good knowledge of Windows-based client-server environments • Some hands-on experience using AI tools such as Microsoft Copilot, Claude, ChatGPT • Ideally, good knowledge of SQL databases • Strong interest in the IT landscape and technical affinity, quick comprehension, and eagerness to work on new topics • Very good German and English skills, both written and spoken.

🏖️ Benefits

• Annual training budget and defined career paths • Employee referral bonus • Mobility options: e.g., bike leasing, public transport subsidies • Workation: up to 30 days per year within the EU • Computer/screen-use eyewear • Tax-free benefits in kind • Company events & celebrations (summer party, annual kick-off, etc.) • Flexible working models (hybrid, home office, part-time, etc.) • English courses for all levels