Kyndryl
10,000+ employees
Founded 2021
đź Consulting
đŚ Logistics
đĽ Healthcare
Consulting ⢠Logistics ⢠Healthcare
Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.
Technical Support
đĽ 2 hours ago
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Kyndryl
10,000+ employees
Founded 2021
đź Consulting
đŚ Logistics
đĽ Healthcare
Consulting ⢠Logistics ⢠Healthcare
Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.
đ Description
⢠Provide structured product-oriented support for clients' embedded, real-time, Linux, cloud-edge, and platform software environments ⢠Provide Level 1 and/or Level 2 support including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support ⢠Support complex customer environments such as lab, integration, and certification-related contexts ⢠Document solutions, contribute to knowledge resources, mentor support engineers, and improve processes ⢠Escalate defects, product issues, security concerns, and certification/compliance questions through approved channels
đŻ Requirements
⢠0-3 years of experience in Customer Service or Technical Support ⢠Experience with Cisco Nexus and IOS technologies ⢠Experience with F5 ASM and LTM configuration and troubleshooting
đď¸ Benefits
⢠Flexible working environment ⢠Wellness programs ⢠Professional development opportunities
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