Senior PACS Support Engineer

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Ecolab

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

🍽️ Food & Beverage

🏥 Healthcare

🏨 Hospitality

Food & Beverage • Healthcare • Hospitality

Ecolab is a global leader in providing water, hygiene, and infection prevention solutions and services. With a strong emphasis on sustainability, Ecolab partners with customers across more than 40 industries to enhance operational efficiency, safety, and sustainability while maintaining product quality and guest satisfaction. The company's innovative solutions help optimize water and energy use, improve operational efficiencies, and advance food safety. Furthermore, Ecolab's commitment to a sustainable future is highlighted through programs like Ecolab Water for Climate, aimed at reducing greenhouse gas emissions and conserving vital resources.

📋 Description

• Serve as the primary point of contact (Tier 1 Support) for users and IT specialists within hospital and clinical PACS teams, answering technical queries about our imaging solutions. • Independently troubleshoot and resolve technical issues across our PACS, cloud, archiving solutions, frontend servers, and applications. • Perform root-cause analysis for system issues and continuously monitor PACS services across internal and client platforms. • Refine operational and support processes to elevate overall customer service quality. • Oversee archiving applications within our data centers and handle technical escalation management for major PACS enterprise clients. • Organize and expand system and software documentation alongside our internal knowledge base.

🎯 Requirements

• At least 5 years of background in technical customer support (Tier 1 & Tier 2), ideally centered on clinical IT systems. • Completed vocational IT training (e.g., IT Systems Integration), a degree in a relevant field, or equivalent practical qualification. • Strong grasp of clinical IT environments, specifically PACS systems and standards like DICOM, IHE, and HL7. • Hands-on experience working with Windows Servers, SQL databases, and archiving environments. • Fluent in German (minimum C1 level, written and spoken) and solid proficiency in English (minimum B2 level). • Exceptional communication skills, a service-oriented mindset, and a passion for direct customer engagement. • Prior leadership experience (functional or disciplinary), preferably managing remote teams (mandatory for the Team Lead Track).

🏖️ Benefits

• Flexible: Entirely remote work setup within Germany for a healthy work-life balance. • Impact: Significant autonomy to actively design and shape internal structures and processes. • Growth: Opportunity to step into a key leadership position as a Team Lead and build out your own support unit. • Purpose: An innovative healthcare product that delivers a tangible, positive contribution to society. • Culture: A dynamic, motivated team with flat hierarchies and close collaboration with Engineering & Operations teams. • Stability: The agility of modern cloud technology backed by the security of a market leader with a 25-year track record.