Bilingual Intake Coordinator, English-Spanish

🔥 3 hours ago

🌐 Colombia, Mexico, +3 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇳🇮 Nicaragua – Remote 🇪🇨 Ecuador – Remote 🇵🇪 Peru – Remote

💵 $12 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mangone Law Firm, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚖️ Legal

🌍 Social Impact

👥 B2C

Legal • Social Impact • B2C

Mangone Law Firm, LLC is a legal firm that specializes in helping individuals regularize their immigration status in the United States. The firm, led by attorney Auguy Mangone, offers personalized services to those who have suffered harm or could be at risk if they return to their home countries. Mangone Law Firm focuses on humanitarian aid, such as facilitating family reunification and offering various visa options, including T visas for victims of abuse, VAWA visas for those experiencing extreme cruelty, U visas for victims of certain crimes, and Juvenile visas for minors who have been abandoned, abused, or neglected. The firm prides itself on providing flexible payment plans, confidentiality, and a supportive approach throughout the immigration process.

📋 Description

• Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours. • Oversee deadline compliance and quality standards, reviewing the team's work and correcting deviations promptly. • Prepare and review actionable pre-consultation notes covering immigration status, documentation, qualifying factors, hardships, and relevant history. • Identify and propose process improvements, training the team and raising the overall standard of work. • Collaborate closely with the Client Intake team, providing direction and guidance to ensure consistency from Qlead to active client.

🎯 Requirements

• Prior experience leading or coordinating a team, overseeing day-to-day work, deadline compliance, and the quality of information collected. • Proven experience collecting client information completely and accurately ahead of each consultation. • Strong attention to detail and sound judgment, to review the team's work, catch errors or gaps, and identify areas for process improvement. • Excellent communication skills, both to give feedback and direction to your team and to ensure clear, actionable pre-consultation notes. • Ability to work under pressure, managing multiple cases and people at once while maintaining a professional, resilient attitude. • Flexible schedule — willing to work various shifts as needed.

🏖️ Benefits

• Ongoing professional development to keep growing your skills and advancing your career. • A dynamic, challenging work environment where your talent will be recognized and rewarded. • The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States. • Paid Time Off after twelve months.